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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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If you have to verify your identity via video call, you'll have to use your phone. If you have an older phone that doesn't handle video calls well, it can be frustrating. And you can't use a laptop or PC, which would have been a simpler option.
Site can not verify me. We, put in information tookbl picture of drivers license and movie selfie. Site comes up and says can not verify you.
I like the most is that we can save all accounts in ID.me wallet that we can easily access to them from one account.
Found this somewhat easy with the help of our financial advisor. Not sure if we could have sent pictures and such on my own.
I wasted 3: days to get signed up and the site still doesn't recognize my sign in credentials. Not sure they can design a motel worthl ss site.
It takes too long. It requires too many duplicate logins. It isn't a very fluid process. It times out too quickly. I found it very frustrating.
Very frustrating. Took HOURS to complete. They kept asking for additional documents after I had supplied what they asked for. On person on the phone was rude and condescending. Another was friendly. Even after I finally was approved, a federal agency asked for another video selfie which IDme said was successful, still couldn't access that agency's site. "A condition has been identified that is preventing your access..."
ID.me is a peace of mind, when I signed up, it's takes about 5-10 minutes for verification purpose. I even had to do a FaceTime video with agent, all I had to do is hold up my driver license next to my face, then you are all set, and it's very secure
I Always look forward to using ID.me when using My Health Vet. And I love it that when I have to verify or use a "Who are you and what's your made up password", I love that I can just Tap ID.me and it practically holds my hand through the rest of the Verification. And POOF! You are where you need to be to Navigate your business. DONE!
AT&T Utilizes You And Y'all Go Above and Beyond to Keeping it Simple and Easy! Tell Em Master J Said Hook'Em!
The company is very unorganized. I tried over thirty five times to submit my information online. The pictures of my IDwere actually very clear, but I Dmeet would not accept them.
Mi experiencia con el sistema de verificación de ID.me fue en general positiva y confiable. Aunque no pude completar el acceso debido a un error relacionado con mi número de Seguro Social, quiero destacar que el proceso en sí me pareció claro, profesional y seguro. La plataforma ofrece instrucciones fáciles de seguir y transmite confianza en cuanto a la protección de la información personal. A pesar del inconveniente técnico, considero que ID.me es una herramienta seria y bien estructurada, que brinda seguridad en los datos y confianza en el proceso. Me siento satisfecho con la atención recibida y agradecido por la transparencia de la plataforma. Estoy seguro de que, al resolver el detalle de mi Seguro Social, podré completar el proceso exitosamente.
Easy to sign up and use. As a Vet it is useful. I did have to use both cellphone and laptop computer.
ID.me is a quick and easy way to let companies know who you are. It is safe and secure, and comes in handy when you need to be ID'ed quickly.
I signed up quickly, efficiently, & safely. I am a victim of fraud & trust ID.ME! Filed my Veterans Administration Disability!
This app that you download is called ID.me! To enroll in this Program for any Military & Spouses. It's very easy to fill out the Form and it only takes about a minute to get you Enrolled.
A quick experience, instructions were clear and concise, and now I can prove my identity fast and easy with many important government agencies.
The ease of the program and the trustworthiness of my sensitive documents that ID.me takes, gives me peace of mind that my account won't be compromised.
I had the best experience because it was a very easy process. I didn't experience any hiccups. I trust them my information and will definitely use Id me in the future.
Once the account
Is set up it's a very easy and simple process to log in to government accounts. I use it almost daily.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.