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ID.meReviews 30,724

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,374
value
1,120
shipping
613
returns
603
quality
1,099
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Great Customer service
August 17, 2025

This was a very easy and straightforward process. I was having technical difficulties on my end and an agent reached out to help me resolve. The steps to verify are very simple to follow.

Date of experience: August 7, 2025
Georgia
1 review
0 helpful votes
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Good experience
August 17, 2025

Easy to follow instructions an friendly people.made thing easy for me due to the fact of having aneurysm bust in my brain cause two stoke was nice they made it easy to follow

Date of experience: August 7, 2025
Alaska
1 review
0 helpful votes
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Fast and easy
August 17, 2025

I. Lost my tax papers when I moved. I went to my tax man and togather we were able to get my tax papers fast and easy

Date of experience: August 7, 2025
Georgia
1 review
0 helpful votes
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Easy to and user friendly
August 17, 2025

I was able to log in without any difficulty and confirm my identity.It is very user friendly and I recommend it to anybody

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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Im a disabled man, im 67 years old, is was a little hard for me, to do a live video with the agent, but i when step by step, is easy, explanations, so i did it, without any issue, done, and the agent of the ( i. R. s) very nice person, and vey profecional, from, JOSE DEAHORA JR 11/10/1957

Date of experience: August 7, 2025
Texas
1 review
0 helpful votes
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Easy process
August 17, 2025

Unsure my identity is not yet verified so I don't have access to social security application and still would like help

Date of experience: August 7, 2025
Ireland
1 review
0 helpful votes
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It was much easier than i thought
August 17, 2025

Initially I was worried about going on a call but the rep talked me through the whole process. I'm very happy with the experience.

Date of experience: August 4, 2025
New York
1 review
0 helpful votes
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Worked first time, no glitches
August 17, 2025

Needed to pay my estimated federal taxes and id.me was one of the options. I chose it because it seemed convenient. Did some checking with Google and appeared legitimate. Had no trouble setting up account or paying my taxes.

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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I Had to produce sensitive information and my reason for going to id.me was to protect my information. So I hope it's all safe and secure now

Date of experience: August 7, 2025
Virginia
1 review
0 helpful votes
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Computer knowledge is a must.
August 17, 2025

Having very little computer experience being 84 years old. The process was much much too fast for me as I had to read & try to understand what they wanted me to do next. Then they timed me out & had to start all over again. That really messed up my head. I would think it be like me telling a young kid to go get on the John Deere & hook up the 8 row plow & plow the 40 acre patch with the rows to north & south. Please plow at 9 inches deep. Do not do the 50 acre patch. Then give home 15 minutes to get it all ready to start, which I could do in about 5 minutes.

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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Getting an account.
August 17, 2025

Too many steps needed to verify.my bank only requires a two step process to verify. My express scripts only needs a two step process.Why do ineed a copy of my license front and back? 26 years of service should not requires this much info. My email and password should be sufficient.

Date of experience: August 7, 2025
Washington
1 review
0 helpful votes
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Total jerkoff
August 17, 2025

Wat too cumbersome for anybody over the age of 50. This is another mess created by someone that does not understand the target audience.

Date of experience: August 7, 2025
Alabama
1 review
0 helpful votes
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And I really enjoyed it a lot it was really helpful and I really appreciate it everything was sweet as pie even the people that I had talked to

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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I spent two days trying to figure this out because my phone is an iPhone. It should be able to take facial recognition. Finally, my daughter help me we used her phone.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Se comunicó con migo el personal y fue muy grosero contestando de mala manera y con un tono fuerte cuando la que no se escuchaba coaro hera la mujer que me atendió

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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I have needed to find out about taxes and IDme saved me. I would like to know what the other benefits are.

Date of experience: August 5, 2025
Minnesota
1 review
0 helpful votes
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It's A Process
August 15, 2025

There's a bit of a wait time for the video call but it's well worth knowing your identity is verified and can't be easily duplicated or forged.

Date of experience: August 5, 2025
Michigan
1 review
0 helpful votes
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When logging in they sent a verification text to my phone. To upload a picture of my ID they sent a link to the same phone. Finally, they made me wait for a video call (on the same phone) because they couldn't verify that the phone I used throughout the process was my phone. If you don't think it's my phone, don't FORCE me to use it to verify MY identity.

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Easy steps
August 15, 2025

I started and finished with ease. Had no problems with the instructions given, was able to get through within an hour.

Date of experience: August 5, 2025
Connecticut
1 review
0 helpful votes
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Excellent and easy
August 15, 2025

This is the easiest and most intuitive way to confirm my identity. It was fast and simple and effective.

Date of experience: August 5, 2025