ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
This was a very easy and straightforward process. I was having technical difficulties on my end and an agent reached out to help me resolve. The steps to verify are very simple to follow.
Easy to follow instructions an friendly people.made thing easy for me due to the fact of having aneurysm bust in my brain cause two stoke was nice they made it easy to follow
I. Lost my tax papers when I moved. I went to my tax man and togather we were able to get my tax papers fast and easy
I was able to log in without any difficulty and confirm my identity.It is very user friendly and I recommend it to anybody
Im a disabled man, im 67 years old, is was a little hard for me, to do a live video with the agent, but i when step by step, is easy, explanations, so i did it, without any issue, done, and the agent of the ( i. R. s) very nice person, and vey profecional, from, JOSE DEAHORA JR 11/10/1957
Unsure my identity is not yet verified so I don't have access to social security application and still would like help
Initially I was worried about going on a call but the rep talked me through the whole process. I'm very happy with the experience.
Needed to pay my estimated federal taxes and id.me was one of the options. I chose it because it seemed convenient. Did some checking with Google and appeared legitimate. Had no trouble setting up account or paying my taxes.
I Had to produce sensitive information and my reason for going to id.me was to protect my information. So I hope it's all safe and secure now
Having very little computer experience being 84 years old. The process was much much too fast for me as I had to read & try to understand what they wanted me to do next. Then they timed me out & had to start all over again. That really messed up my head. I would think it be like me telling a young kid to go get on the John Deere & hook up the 8 row plow & plow the 40 acre patch with the rows to north & south. Please plow at 9 inches deep. Do not do the 50 acre patch. Then give home 15 minutes to get it all ready to start, which I could do in about 5 minutes.
Too many steps needed to verify.my bank only requires a two step process to verify. My express scripts only needs a two step process.Why do ineed a copy of my license front and back? 26 years of service should not requires this much info. My email and password should be sufficient.
Wat too cumbersome for anybody over the age of 50. This is another mess created by someone that does not understand the target audience.
And I really enjoyed it a lot it was really helpful and I really appreciate it everything was sweet as pie even the people that I had talked to
I spent two days trying to figure this out because my phone is an iPhone. It should be able to take facial recognition. Finally, my daughter help me we used her phone.
Se comunicó con migo el personal y fue muy grosero contestando de mala manera y con un tono fuerte cuando la que no se escuchaba coaro hera la mujer que me atendió
I have needed to find out about taxes and IDme saved me. I would like to know what the other benefits are.
There's a bit of a wait time for the video call but it's well worth knowing your identity is verified and can't be easily duplicated or forged.
When logging in they sent a verification text to my phone. To upload a picture of my ID they sent a link to the same phone. Finally, they made me wait for a video call (on the same phone) because they couldn't verify that the phone I used throughout the process was my phone. If you don't think it's my phone, don't FORCE me to use it to verify MY identity.
I started and finished with ease. Had no problems with the instructions given, was able to get through within an hour.
This is the easiest and most intuitive way to confirm my identity. It was fast and simple and effective.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.