From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Muy bueno, te ayuda a reconocer tu ID, que nadie pueda falsificar
The experience was great no issues what so ever. Format is easy to follow
I've got email saying completed n another that says incomplete
Had to verify my identity, needed to provide additional information unfortunately, but the process was overall quick and easy. I was able to be connected with an agent in less than 5 minutes.
It's amazing, and easy to use, I will recommend that for my friends
It was great at first I was a bit confused but finally figured it out and it went very well I'd recommend this for others.
Good, not so difficult as i thought it was going to be. I thought it would be very lengthy and timely. Not too bad. It a good informational, and helpful website. Thank you
Using ID Me was easy and I feel more security is there to protect my identity and private information! 🤗
ID. Me sent me an email (somehow they had my address) thanking me for using their services. I have tried to inform them that I never have used their services and have never been in the retailer that they mentioned. THEY DON'T SEEM TO BE LISTENING OR REACTING!
El servicio es rápido y confiable, te dan todas las instrucciones y solo debemos seguirlas, te atienden con rapidez y te explican todo el proceso.
A little bit much to repeat. Age and thought process way too much.
Was able to enter the information and everything worked out the first time.
This company was able to help me verify my identity for the IRS enabling me to be get my federal taxes filed. It was easy to do and the waiting time for a representative was relatively short! I highly recommend!
Redstf nightdress mjkgfde mkhui43 bcdrgy mnjuytdsaq
It's very good since it's a great help so that there's no identification theft.
It requires a good deal of attention to detail initially but after getting set up the logins on social security and the VA portal are reliable.
The downside is extra steps and time for two factor authentication, along with pretty frequent emails from ID. Me advertising a number of services or discounts and I don't dare ignore them in case it has to do with my login procedures or other important stuff. Not sure if I can opt out—will check on that soon.
I loved the tension I had and despite it being very late at night, the attention I received was excellent 👌 Keep it up and don't stop. God bless every grain of sand that you contribute to your clients.
Excelente atención al cliente te hacen sentir confiables. Y seguro
The whole process felt very secure, but also easy to complete, I had a new account created in 30 minutes. The video call agent was very friendly and helpful.
Very good good customer service great people good website
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members