From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I originally signed up for this a few years ago. I have had to check and verify information for certain tasks I needed to complete and this is fast and easy.
Already answered at length about my positive experience I don't need to say any more
The process took a little less than an hour from start to finish.
It's VERY annoying to do AT ALL, but even worse when it repeatedly doesn't work for unknown reasons. There are unclear instructions, and the feedback (suggested moving to a darker area when instructions said "well-lit area"). There is no interpretable preview image to determine correct lighting or correct angle. It says "live detection" but doesn't suggest whether one should move, stay still, blink, smile, or what? Very annoying overall.
Why does this survey imply that all that was needed was a sign-in when it actually insisted on a prolonged video capture?
El proc3so fue Rapido y el Asesor Cordialmente Explicaba cada paso.
I had that expirience twice-first trying to help my husband at 83 years old, and than myself at 70 years old.
Very confusing list of documens, not clear which ones fo those who live abroad but the agents are great & do a wonderful job once on the video call.
My experience with I.D. Me was great 👍 this is the future. This will prevent identity theft. Thank you Betty Lawson
Very Easy Access to input all information n this is highly recommended especially for 1st Respondent
Tuve muy buena experiencia lo recomiendo me ayudaron con la traducción en español lo entendí todo perfectamente
The way the app was set up made it really easy to use.
It's very helpful and make everything easier for everyone.
Last time I signed up for i.d. me ot was very frustrating. The system has definitely improved! Good job!
It was easy and quick. The agent was easy to understand.
Keep your most information about yourself current.
I followed the online instructions as best I could. I did not know what was going to happen with every step. I had to trust the instructions without any experimental knowledge of how security was going to work. I needed the document so I followed instructions.
Well I initially began the process reluctantly but once I connected with a live agent I was at ease because the individual was attentive and very professional.
Muy bueno, te ayuda a reconocer tu ID, que nadie pueda falsificar
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members