Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Frustrating to the point of creating tears! Too much time in my day was spend trying to get established and verified so I could tend to state business but roadblocks were put up left and right. Such a horror!
Easy to use. Secure and fast to respond. An overall, very, user friendly experience.
This app was directly responsible for helping me gain assistance with food and benefits. After I became homeless suddenly. For 2 miserable years
"The service was truly excellent. They were extremely efficient, respectful of my time, and completed everything quickly without any unnecessary delays. I am extremely satisfied with the entire experience."
Delightful! Learn something about video document management. Information required was reasonable. Need to figure if passport is useful. Way too much background colors to allow for a clear transmission of data.
Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.
I use the program to access a number of agencies that offer id.me services. I like this because I don't have to keep changing my damn password every 60, 90, 120 whatever days. What a headache. Hopefully you keep t J is running safely and secure.
I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales
Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have
Courteous informative, knowledge, precise information given listen to my request gave me good information where I could complete my task in a timely matter it was able to connect with the veterans administration
Another layer of personal I.D. Protection and ultimately a fantastic convenience. With fraud rife with dark web characters sharing your personal information and local and international hackers stealing your assets - we are absolutely vulnerable to the unknown with little resources to solve it. I have been hacked a few times. I sleep better knowing that it is harder for the bad guy to get your information. ID.me shuts you out of your account if you mess up your password too many times. So! The bad guy stands no chance!
Because I didn't understand the US regulations, I entered my adjusted gross income incorrectly twice. The system got stuck. Do you think it's troublesome? I had to study it over and over again and spend a lot of time to crack it to get back the $384. Can the system be more user-friendly? Improvements should allow new taxpayers to use the ID card and photo collection function to verify their accounts and enter the correct numbers after making mistakes, so that US residents don't have to waste a lot of time.
Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.
Registration and verification processes are straightforward. Instructions are clear. Does require some elementary level of computer literacy. Some 80 year olds like myself might not have the skills. An online tutor/chat might help
It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!
A trusted source to protect yourself from fraud or outliers. The process was a bit intimidating but every step was thoroughly explained and processed. I would recommend id.me to anyone wanting to secure their important accounts.
Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.
ID. Me ensures that they have accurate information, and all acceptable documents before verifying your identity. This is a relief for anyone who has suffered identity theft or worried about it happening to them. ID. Me will help you in anyway possible. If standards are not with proof of identification, they will make sure you are you before proceeding. The gives you peace of mind when it comes to the IRS and you identity.
Attempted to login with no success and was direct to contact support which provided a telephone number to call which is not an 800 number. This attempt was made today based on receiving an email notifying me I would lose excess in 14 days if I did not login during the next 14-days.
I was able to order a replacement card and verify that form of ID in the same day to obtain employment. Any other option would have taken days longer. Also the steps were do easy to follow that I'm confident my folks who were born in the 1940's could have successfully accomplished the same goals.
It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members