Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
A;SDKFJASL;KDFJA;SLKDJFA;LSKDJF;ALSKDJF;LASDJF;LASKDJF
Muy buena,y segura.no escribo inglés,lo siento,
...
Hello Rolando! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
EXCELENTE ATENDIMENTO, ME SENTIR SEGURO, A ATENDENTE FOI SIMPATICA, ATENCIOSA E PRESTATIVA
¡Hola Silas! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
MUY AMABLES Y PROFESIONALES ESTOY SATISFECHA CON EL SERVICIO
¡Hola Joambar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Me atendieron super bien y en español bendiciones
Only using this app by force to be able to access government websites, I believe it is a huge privacy breach of my personal and private information. I do not like this program or the system. If I could give zero stars, I would please protect yourselves the government is coming after you.
Extremely frustrating experience. I needed ID. Me verification in order to apply for SS retirement benefits from outside the US. The verification process went fairly smoothly and efficiently, only drawback was that it never worked. Every single time I tried to log in with ID. Me I was denied access. I tried to contact their help desk but all I ever heard back from them was an automated message and a survey about the experience.
1) My name changed. ID. Me was not informed of this even though the SSA was. If the SSA will not provide that name change to ID. Me, I have to wonder why. 2) When you are logging in to SSA, they offer login options (I now use Login. Gov). If you select ID. Me you will be clearly warned you are LEAVING the SSA website, control, and responsibilities. This does not bode well. 3) When dealing with Government in the US, ". Gov" top level domains can only be purchased by government entities. Thus being on a ". Gov" site has a certain reassurance to it. For instance, when searching for your local DMV, you will likely find several ". Com" and other sites. They are NOT your government and will often charge extra fees you don't need to pay. But if the site ends in ". Gov" it is expected to at least be a government website.
It was a simple and stress-free process that took just a few minutes to complete. With the ever-growing fraud and identity theft issues that we have in today's society this is a needed process to help keep our information safe.
Well it was difficult to get everything in order to get my identification verified but these guys help me walk through it and step by step and we completed the job at the end of the day yay us go team ID me rocks
No communication at all! There's no numbers or email to contact if there is a problem! I have many issues with using this system! It's a major setback for me. I shouldn't have to wait three weeks to get a reply back in the mail when I should be able to solve the issue over the phone immediately.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
- Visit Website
- McLean, Virginia, United States
- Edit business info
Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me