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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,352
value
1,102
shipping
602
returns
592
quality
1,083
This company does not typically respond to reviews
+324
How would you rate ID.me?
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Czechia
1 review
0 helpful votes
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I have used ID.me for myself, brother, and father's ID several months apart. First me, my brother a year later, then my father two years later. Despite the lag in time, their self video verification process does not work and has not improved nor been fixed. We always end up having to call an agent. Extremely incompetent and inconvenient process.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Trustworthy
May 15, 2025

Easy to use. Secure and fast to respond. An overall, very, user friendly experience.
This app was directly responsible for helping me gain assistance with food and benefits. After I became homeless suddenly. For 2 miserable years

Date of experience: May 5, 2025
Florida
1 review
1 helpful vote
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Horrible - 10 letters? Really?
May 7, 2025

This entire thing comes across very sketchy, but seems mandatory? IRS can do better. At a minimum, taxpayers should have been notified. The whole process is not user-friendly and I still feel like I was raped for my personal information.

Date of experience: April 27, 2025
Wisconsin
1 review
0 helpful votes
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First time video connection
May 6, 2025

Delightful! Learn something about video document management. Information required was reasonable. Need to figure if passport is useful. Way too much background colors to allow for a clear transmission of data.

Date of experience: April 26, 2025
Colorado
1 review
0 helpful votes
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Will never do this again
May 12, 2025

Need to set up the account. Not very good at computer or cell phone. First video call, told the agent my difficulties. I could not believe his response was " you should know how to do this, we are in 21st century" how rude. No company should hire someone like this.

Date of experience: May 2, 2025
Nevada
1 review
0 helpful votes
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WhydoIneedallthis
May 13, 2025

I use the program to access a number of agencies that offer id.me services. I like this because I don't have to keep changing my damn password every 60, 90, 120 whatever days. What a headache. Hopefully you keep t J is running safely and secure.

Date of experience: May 3, 2025
Florida
1 review
0 helpful votes
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They can't even handle basic image recognition, their UI/UX is awful and their approach to design is to throw a bunch of useless buzzwords that don't reflect what they're actually doing. They said "everything is fine and validated!" And then said it failed, 6 times, and locked me out of my own account preventing me from access my own medical records. I am a developer myself and let me tell you: if someone can't handle basic UI and design there is no way in hell I'm trusting them with something like security. So if this company can't handle UI and design why should anyone trust them to secure their information?

Date of experience: May 11, 2025
Arizona
1 review
0 helpful votes
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Joining ID me
May 5, 2025

Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have

Date of experience: April 25, 2025
Texas
1 review
0 helpful votes
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Mr Duane Allen
May 15, 2025

Courteous informative, knowledge, precise information given listen to my request gave me good information where I could complete my task in a timely matter it was able to connect with the veterans administration

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Because I didn't understand the US regulations, I entered my adjusted gross income incorrectly twice. The system got stuck. Do you think it's troublesome? I had to study it over and over again and spend a lot of time to crack it to get back the $384. Can the system be more user-friendly? Improvements should allow new taxpayers to use the ID card and photo collection function to verify their accounts and enter the correct numbers after making mistakes, so that US residents don't have to waste a lot of time.

Date of experience: May 9, 2025
Peru
1 review
0 helpful votes
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Unbelievable
May 15, 2025

Totally wrecked my life. I had to use this service for unemployment benefits. Then I was contacted by a gentleman stating he was with I'd/me. Then after a while I got contacted by someone saying my accounts had been merged? Then suspended. There is no phone number to contact anyone. Then I tried to explain it to Roy the good old chat box. He denied my testimony. In January I filed for unemployment and still to this day nothing. Unemployment says my benefits are sitting there but I can't get passed this crap. Pathetic

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Easy peasey
May 19, 2025

A trusted source to protect yourself from fraud or outliers. The process was a bit intimidating but every step was thoroughly explained and processed. I would recommend id.me to anyone wanting to secure their important accounts.

Date of experience: May 9, 2025
Illinois
1 review
0 helpful votes
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Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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Who I am or who I'm not
May 5, 2025

ID. Me ensures that they have accurate information, and all acceptable documents before verifying your identity. This is a relief for anyone who has suffered identity theft or worried about it happening to them. ID. Me will help you in anyway possible. If standards are not with proof of identification, they will make sure you are you before proceeding. The gives you peace of mind when it comes to the IRS and you identity.

Date of experience: April 25, 2025
Florida
1 review
2 helpful votes
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Ridiculously difficult.
April 24, 2025

Online registration didn't work, necessitating a call in confirmation process after three days and three hours of trying. So much for government efficiency under King Trump and his sidekick Moron Musk.

Date of experience: April 14, 2025
New York
1 review
2 helpful votes
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Sucks. Works like was never Beta tested.
April 23, 2025

Since they don't specify which smart devices work with verification system, uploading did NOT work at first. No instructions or useful alerts or error messages are ever given, you're simply looking at a blank screen wondering what the problem is.

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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I was able to order a replacement card and verify that form of ID in the same day to obtain employment. Any other option would have taken days longer. Also the steps were do easy to follow that I'm confident my folks who were born in the 1940's could have successfully accomplished the same goals.

Date of experience: May 2, 2025
Pennsylvania
1 review
0 helpful votes
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American verification.
April 22, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
Missouri
1 review
0 helpful votes
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Simple and easy
May 13, 2025

I have been using ID.me to help verify my veteran status to obtain veteran discounts on sites saving lots of money. I've used it for Oakley, Home Depot, & Lowes to name a few. It has also simplified the process of getting set up with the VA. It's been a great help!

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Good ID for Leah
April 30, 2025

It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.

Date of experience: April 20, 2025