From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Easy as 123 had no issues at all would totally recommend it to anyone.
I had one problem with my name. Some documents do not include the middle name (not initial), and I was rejected because my name on my initial personal information was not in ALL CAPs. I suggest going through the entire process to the required documents. The copy or write down the available documents and check any requirements. Close the application and prepare your chosen documents and print them in COLOR. When you are sure your documents will be accepted, sign back in to ID. Me and complete the information. This process took me two days so take time and go slow. The video process is very easy and quick.
Gracias a la aplicación puede realizar una documentation en linea es de mucha ayuda
I am pleased with all the help from ID. Me. And I will refer to my friends.
Well it took me approx: 2yrs to connecting with ID. ME but I understand the security risks invoided
Fueron muy respetuosos y me trataron muy bien 👍 el proceso me pareció muy bueno
You have to give several points of disclosure (to be expected) but now my picture of my PA license is now on a 3rd party site and could be hacked. PA should make this process more user-friendly to ensure compliance.
After three days of getting told my information did not match some requirement, I was locked out of my account. I am still locked out and have been told I need to contact Social Security. This product does not work.
I have used other face id features before with other apps and company's. I feel like a lot or most of them take too long to verify or activate what I'm trying to do. The other ones make me retry the feature several times and sometimes they never seem to work. With ID. Me it only took me a few seconds to verify and there wasn't any unreasonable y
More errors than progress. That is concerning when dealing with sensitive information. I kept being kicked back to the sign in page. I spent well over 45 minutes between my phone and the computer trying to get this app to work. Unfortunately it's the only way to sign in to the IRS site.
I have no issues with the Social Security sign in. This one is a nightmare.
I can't give you a feed back because I have to wait for next year. To see if ID me will protect the kids ss#
I had an easy enough time logging in. However, there were difficulties finding documents with a social security number especially as an expat living and working in London. I do not receive many documents with SSNs. Luckily I have my card but perhaps having another option especially if an id like a drivers license goes out. That or have a way for expats to apply for an id of some sort that can be used
Took the time to talk to other users, most whom were not able to get it to work. I previously ordered all med thru MY HEALTHY VET. Never had a problem. Went to VA and saw 18 vets waiting for meds, took 2 hours. Never more then 2 vets waiting. This system will cost the VA. Another bad decision by the Government.
My experience was so pleasant, the representative made me feel safe with my information
Follow the instructions exactly as laid out and you'll make a clean pass at this process; don't attempt any shortcuts. This ID. Me has proven to be the most rigorous verification process I have ever encountered. This process could have, and should have, been put in place years ago. Thank you for taking this verification process seriously!
Spent like over 20 minutes going thru the setup process back and forth a dozen times with codes on my phone, uploaded my face, my ID front and back, etc. Did just about everything except give a DNA sample and I STILL could not log into the SSA. Gov website. SSA and ID. Me deserve each other, government is incompetent, that's why Trump is firing most of them, Elon needs to DOGE SSA web developers and cancel ID. Me contract, waste of time and money!
No option to speak with a live person leaving with many questions and no resolve.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members