From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It was quick and easy to use I do recommend this to everyone who needs to get identified.
Was able to verify my Nursing Info. Without having to email or upload any document. Based on my personal info.
Once ID. ME is used and we go to Social Security and try to use our original user id and passwords to access our social security account it gives an error. ID ME should not disable our direct login to social security if we decide not to use ID. ME or forget to use it... ID. ME should have a panel menu once signing into ID. ME and show: Accounts that are enabled with ID. ME access to GOV Dept. s from VA HEALTH, VA, TRICARE FOR LIFE, MEDICARE, SSA,,, IRS. Please understand this is new to many of the elder people and we require information to be posted for one account! Ty v/r YSN RET
All was good however if you wear glasses make sure you are completely set up. So when removing them you don't have to read anything just push the button.
Pretty good the way things are going now people trying to steal your identity.
See above, just like this needing 50 characters to continue on. My experience doesn't need all that repetitive junk to continue this review.
Muy confiable y rápido gracias a sus servicios puede declarar mi tase con deve de ser gracias a y que Dios los bendiga
Identification very set up was high tech but super easy
An extra measure in order to fully utilize my applications. It was relatively simple.
My experience was good Everything was straight forward the representative was helpful
I originally signed up for this a few years ago. I have had to check and verify information for certain tasks I needed to complete and this is fast and easy.
Already answered at length about my positive experience I don't need to say any more
The process took a little less than an hour from start to finish.
It's VERY annoying to do AT ALL, but even worse when it repeatedly doesn't work for unknown reasons. There are unclear instructions, and the feedback (suggested moving to a darker area when instructions said "well-lit area"). There is no interpretable preview image to determine correct lighting or correct angle. It says "live detection" but doesn't suggest whether one should move, stay still, blink, smile, or what? Very annoying overall.
Why does this survey imply that all that was needed was a sign-in when it actually insisted on a prolonged video capture?
El proc3so fue Rapido y el Asesor Cordialmente Explicaba cada paso.
I had that expirience twice-first trying to help my husband at 83 years old, and than myself at 70 years old.
Very confusing list of documens, not clear which ones fo those who live abroad but the agents are great & do a wonderful job once on the video call.
My experience with I.D. Me was great 👍 this is the future. This will prevent identity theft. Thank you Betty Lawson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members