From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The ID. Me system needs to be made more easily to sign in. I'm 77 years young and it's frustrating to continue trying to sign in when after 3 attempts you are locked out of the system and have to wait x number of hours. Now we have the correct ID information when signing in why are we being punish trying to sign in.
I needed to get simple IP PIN from IRS. I try to go to IRS (unfortunately they don't provide parking space). So I sent request by mail. Waited two months-still waiting. Left with only one option-I try to apply for IP PIN online. BUT I didn't know, that before I will be honor to enter IRS-I have to be verify. And then my journey to the promise land started for many, many weeks of sorrow and trying to open closed gates of paradise.
Muy satisfactoria la recomiendo muy facil de usar todo es bien explicado para crear tu cuenta de EDD no usen en usar la aplicación no se arrepentirán
This was my first experience with this, I am very satisfied with this method, and I will do my best to inform all my friends and acquaintances who are not familiar with this method and to encourage others.
If anything fails during the document verification step, you are left without any recourse. ID. Me offers no support contact of any kind -- no email, chat, or phone number. So wait, retry, and hope for the best.
I like quick I got a agent call and quick it went through. Also, got the information needed to get access to the survery and my account safetly.
I liked it because I got ready quickly Thank you for everything Thank you for everything Thank you for everything Thank you for everything
Set up and navigation were very easy. It was self explanatory and took only a few minutes to complete. Moved through the complete process very quickly.
Very easy and quicker to do highly recommended strong trusted follow instructions and able to access your account
I had a rep named Jocelyn and despite my initial nervousness, she was able to give me quick and clear instructions and I was in and out of my verification with video call in a snap! Thanks again Jocelyn!
Muy profesional, amable, clara, y facil de comprender, todas las instrucciones las comprendi, no hubo contra tiempos, fue fluido, me senti muy comodo en todo momento, no me senti presionado, y al final di las gracias y ellos fueron muy amables conmigo.
If you have recently moved to a different address or another state than what your drivers license shows, don't waste your time. You'll go through the whole process and then it will reject you and say that it's an error to verify your identity.
I will never again use this ID me site. They want to much personal information that could possably be leaked
Me atendieron de la mejor manera muy amables pensé que no lo lograría lo veía muy difícil antes pero si se pudo gracias
Me sentía un poco frustrada por no saber mucho de tecnología y el mismo sistema me sugirió hacerlo por videoconferencia y fue rápido y eficiente la Srta muy amable y educada me explicó con detalle cada paso y me ayudó a resolver mi dificultad de la mejor manera me sentí muy cómoda y confiada
Very stressful. Talk to a person at my health vet and she said a lot of people having a problem signing into my health vet. The old sign in was very easy. Go back to it please. The whole sight has been redone. WHY?
I created a new account and uploaded my personal information only to be rejected multiple times to the IRS website. Who knows if my identity is secure. Do not recommend
Muy buena de mucha alluda excelente servicio de gran alluda me alludaron a comprobar mi identidad pensé que sería más difícil pero ello lo isieron fácil y rapido
My son is a disabled adult with autism. He's never had anything in his name. No bills and his medical is taken care of by Medicaid so no medical bills. His phone is free through the Free State program so he doesn't even have a phone bill. He has an ID a birth certificate and a social security card. But none of those along with the phone number that is directly linked to his name was enough to get him a video call to ID him and when we put forward three to four different messages asking for customer service to contact us via email we only got a AI response that did not answer any of our specific questions on how to go forward. One of them actually said if we had any more problems basically tough luck and go to the IRS and ask them what to do rather than deal with them. Other than this problem I think the security and whatnot is great
Tienen un buen servicio adaptándose a las necesidades del cliente y ayudándote a resolver tus dudas la recomiendo 100% te sientes satisfecha en el servicio de ellos
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members