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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Took forever to get the site to accept me. I've been trying to file my taxes and get my stimulouses. My new address is 2936 N 72nd St, Lincoln NE *******. It is not the same as on my drivers license
Went smoothly. Discount was taken, no fuss. These discounts are nice and I appreciate them.
Hello Nancy! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Bien amable y proffesional. Lo bueno que me pudo atender alguien quien abla espanol.
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Me gusta mucha y los que te ayudan muy amables los recomiendo bajar la aplicación
¡Hola Lucila! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
This is an impressive program. Very well put together. Technology fails sometimes but this did not.
Hello Garrian! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fairly easy but thorough right down to the number of characters in the review.
Hello Alan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took a while for me to get into the app, I had to find a bunch of documents in order to verify myself. It took a while it was very annoying but at least it was done.
Hello Demetrius! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
Process was simple and fairly easily. Just follow the steps listed
Hello Charles! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple. Easy to do. Takes a little bit of time but worth it.
Hello Alexandra! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Poor experience with this problem was not rectified wasn't given a fair opportunity as to what took place
Hello Javon! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
The process initially seems intimidating, but is in reality not difficult at all!
Hello Michele! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Setting up my account was fast & easy.
Hopefully this will help me help my tax person straighten out my mess.
Hello Gordon! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Dena! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and easy the agent was professional and on time see was also accurate with my documentation
Hello Kaderia! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am a 72 year old Vietnam Combat Vet. I would easily describe myself as Technically Challenged. I was having considerable difficulties with properly setting up my I.D. Me account. As a new VA health care patient, I wanted the capabilities the Preferred Account offered. The Help Desk Tech Support was beyond excellent! It is comforting to now have access to my VA health care providers, pharmacy, appointments, messaging and more. Thank you for assisting me with setting up this very important tool.
Hello Phil! We are glad you were able to verify successfully! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
It has been very good experience with Id.me Customer Service
Hello Jefferson! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The service provided was very thorough and easy to follow. The information provided beforehand on the website was easy to understand and prepared me for the video call verification process. Once I had my documentation in order, the submittal was easy, the documents were reviewed quickly and within just a few minutes I was connected with a live agent. The agent was very friendly and professional and everything was completed in just minutes. Everything was done in a secure manner.
Hello Pamela! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very good only because they totally held my hand all the way.
Hello Ralph! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Also provides us Vets with deals we all need in these economic times.
Hello Carlos! We are glad you were able to verify your military status successfully! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
My experience was wonderful it took some time to get to this point but the agent did a great job
Hello Alesia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamera! We are glad that you were able to access the IRS successfully using ID.me. For your security, please remove any personal data from post. Thank you! -ID.me Social Response Team