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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had no issues, the process was simple and quick.
It was quick and Easy. Agent was very knowledgeable and professional.
Hello Johnathan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This was much smoother than I expected! I was able to do everything from my laptop, including taking pictures of my driver's license and the required facial recognition selfie. This program is very beneficial to our futures.
Hello Keith! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easier than paying $8.00 per month for a Blue Verified Checkmark on Twitter. ID.me is a simple, nearly elegant, solution to the vexing problem of Who Are You. I am a fan. Simple platform; user friendly; secure.
Hello IronBen! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ali! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Setting up ID.me was pretty easy except for the length of time it took for them to verify my employment (I work for an Airline) also I didn't like having to give my full SS #'s I think giving the last 4 digits should suffice
Hello Terry! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Quick and easy input! Able to enter required information in a short period of time!
Hello Russell! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was scared to use it at first, due to the fact is my first time using this service
Is simple and secure no trouble following the steps
Hello Ashley! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
First I scanned my driver's license but it was too blurry. I tried my passport as it is a larger document but had the same problem. I tried using the camera on my phone which still was illegible. I also captured my VA id card but was told that was not considered a healthcare document. Then, I went to the video call which seemed to work only after switching from the webcam to my cell phone. So now I wonder if all those documents are floating around in cyberspace and who has access to them. I have never heard of Sitejabber before today.
Hello Robert! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
The video chat was easy and helpful. The instructions were easy to follow. Everything was very clear to understand.
Hello Elizabeth! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was hard finding all those documents or knowing what documents to bring to the department of labor. It felt so stressful downloading those authenticators to my phone but after the process, I realized these are awesome tools for these times of so much fraud. So we might as well get it done. In the end, the interview was really refreshing as I met with a smiling face of a young lady who put me at ease, calmed my fears, and got me approved and verified for the important part of my journey to get my benefits.
Thank you, young lady, keep smiling and spreading peace and joy.
Everything was easy nothing complicate easy to fallow the steps I love it
Hello Rosa Maria! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Dealing on the internet can be tricky but ID.me makes it secure and easy.
Hello Chris! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The verification process was very simple, quick and to the point.
Hello Keisha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I.D ME took all action and steps to verify who I am they went as for as a video call to make sure I was the right person trying to verify the identity information of the person requesting it for it I give them a 5 star rating 5 being the highest
Hello Sanda! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was wonderful, everything was quick and professional!
Hello Leanne! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Tea
The video was inconvenient but the reps were very friendly.
Hello Kristie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Quick, easy, and definitely not as bad as I expected.
Hello Rakeya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service and great customer service. It will go a long way in enhancing security on the IRS website. I loved it. Will definitely recommend.
Hello Christian! Thank you for your feedback regarding our member support agent and the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Ok I was a little annoyed by the whole process but it's reassuring that the protocol is so much and for what it was
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles! We are glad you were able to complete this process quickly! Thank you for your review of our service. -ID.me Social Response Team