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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The process was simple and secure, the representative was nice and very pleasant.
Seemed pretty simple, but was told by the video referee that I had to remove a second redundant address, and that was it. It made me go through the whole process again including another referee who told me I was good i would get an email to verify. Now that email is making me go through the whole process. I still don;t know if I am good or not.
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Little difficult not very easy to navigate. Time to long of a process. Very hard to do on a iPhone. But got it done.
Hello Dean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was comfortable and he were so nice and professional, I'm just want to say than you for your services
Hello Araceli! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I waited 6 years to review ID.Me and it has never let me down. Easy, safe, and secure. Provide your info and discounts await you. I never became a Paramedic for a discount but in these economic times every little bit helps and ID.Me is every bit that help and more. Thank you for reading this and ID yourself today!
Hello Jack! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The online instructions were very helpful and it was very fast.
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
She was awesome professional respectful awesome nice,and help me with my id me...it was fast too nice nice fast fast
Hello Francisco! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Abel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thank you for helping me with fixing my account.it was quick and easy. Took alil time at first to get in contact with you but understandable. Thank you!
Hello Oscar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy. I didn't have any problem at all, easily explained
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful in helping me Digitally I. D my self for my tax issue. Great information, prompt service
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I just typed in a few bits of information. No searching for documents or waiting for days for a response.
Hello Victor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took longer than I was patient for lol It was absolutely worth it! It made me feel very secure and protected knowing how hard it would be for anyone to steal my identity.
Hello Codi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Super simple. Documwnts needed provided up front. Once submitting documents, video ID portion tool only a couple minutes wait and a couple of minutes to complete with professional friendly agent.
Hello Tammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great helpfully getting back into my account I didn't think I would be able to get this done
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy, simple instructions and very easy to follow.
Hello Francisco! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
My husband was able to get our military accounts verified so that we could continue to get our discoun ts
Hello Ethel! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I needed to download copies of my tax returns and found that the IRS has these records electronically which helps avoid the need to scan paper copies etc... Accessing the IRS website using the ID.me portal allowed me to get the information I needed within seconds after the system was able to verify who I was. Having my cell phone available was important
Hello Mariana! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
There is no other secured process like ID.me It's reliable, efficient, and really easy!
Hello Froy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very easy to follow. User friendly. I would recommend this to anyone else needing help.
Hello Jeanette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team