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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Overall experience was wonderful. It was an efficient and effective process!
I tried to register the first time. Did not meet the requirements. The second time I got to register and from there it was fairly simple process. I like the layers of security that are installed. The layers of security are needed in Today's World. People work to steal my information but refuse to get a proper job.
Hello Keith! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I LOVE ID.me. It's mission is to reward professionals in the caring/helping industries, i.e., nurses, first responders, teachers, etc. One has to qualify by uploading ID, proving one is certified/licensed in particular industry.
My ONLY complaint, and I'm not 100% sure that it's not me, is that the site seems to be glitchy when populating the discount code/link. I've only used the platform to receive discounts from one retailer. I've purchased 4 times and each time I've had trouble. Starting out with ID.me, it takes me to the retailer and the link to ID.me, to obtain the code is there. Clicking the link takes you, momentarily, back to ID.me, then back to the retailer. The link is then gone. Logging out and logging back in does not fix the problem. After several tries, my fix is to go incognito to get the link back. It seems to take 20 minutes for an 8 minute shopping trip. I will try to remember to copy the code on the initial code population in the future.
Other than the time consuming process, I LOVE the discounts, which are significant.
Hello Billie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
In today's world where we are constantly frustrated with apps that malfunction and forms that don't make sense, ID.me is a welcoming experience. The process from start to finish was easy to understand and I never felt I was wasting my time. And the human interaction with the verification agent was a pleasure.
Hello Ben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thoroughness of the process was impressive. But when it scanned my face, that felt like Big Brother.
Hello Babar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely satisfied with verification of my identity
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good, better than expected.
The interview was professional and quick.
Hello Russell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dustin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was surprised how easy the account set-up was. The integrated photo app gave good instructions and the video selfie was a new experience for me. Biggest issue was realising the credit bureau still had me recorded at an old address which I figured out with helpful suggestions from the app. Overall took me five minutes, at most. A very well designed user experience.
Hello Sandy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The people at ID.Me are Friendly, Fast, Courteous, and Caring. It's an experience I wish I had with every "veteran situation".
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was really as simple, efficient and fast as they claimed. I didn't believe this, until after my ID.me agent guided me patiently and skillfully through the simple steps. I have a dread of electronics, including using my computer and iphone. But I did prepare and have my documents ready at my side, as suggested. I was amazed and pleased at the result.
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really liked how it went through all the st ER ps with me, so I knew every step I needed to do.
Thank You Very Much!
Hello Gidget! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very easy to do, not hard at all. I would recommend people to do the video chat with an agent it's quick and easy!
Hello Renetta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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At first I thought it would be somewhat confusing but I was guided so as to complete it successfully.
I enjoyed the whole experience
Hello Dionisia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick response. Great customer service. Very professional
Hello Casey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
To protect my identity it is very very great job, today our identity under attack because of that my ID and video call is the best way to get IRS service.
Hello Tesfaye! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
There's nothing more to say about the method of getting verified or how simple it is to register.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Secured interest worthy. Asking me the branch of service. My rank was helpful to determine that I served in the military.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The caller was very professional, helpful and extremely friendly
Hello Celia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got no response back nobody's contacted me nobody but a automated Roy reviewed my questions and did not answer what I needed to be answered yes I was identified because I went almost 3 weeks without being identified when I've done everything that it need to be done now all of a sudden I am identified And the situation that I was looking forward to was to get a stimulus check that I did not receive and I think I was eligible to receive the stimulus check that's OK yeah I don't do your job is your $#*! to even when I asked questions about the stimulus check never got no response about it So that's why you're only got one star
Hello Michael! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chwee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team