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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had the pleasure of being vetted by a person, a real person. He was able to verify who I was and was most courteous. It's hard to find such professionalism today. Please give them a try you will not regret it!
Hello Peter! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Helpful, fast, and easy lived the experience they helped me finish my verification and the video call was fast and helpful
Hello Margarito! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Good Conversation and Good behavior during the meeting.
Hello Muhammad! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Just started using the app and signed up today, was extremely easy to sign up and simple to follow instructions, looking forward to savings and exploring the various categories and many stores available, will update in time as I get to explore the site and what it has to offer, from the looks of it it has many stores and types of discounts.
Hello Thomas! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Entry fields are easily described for filling. Instructions appear vague initially, but it's the simplicity that works.
Hello Larry! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Dan! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was easy for me to understand and I was given the information I needed to complete my task
Hello Kanya! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I already had a Tax Professional login account in the past. When I logged in I was directed to create an new account. I started on the PC after couple of attempts I got an e-mail and decided to use my smartphone from the link provided and that seem to do the trick with the ID upload and selfie. Now I can use the same information to get my personal information as well.
Hello Joyce! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was just as the title states, simple, fast and easy. No pressure at all.
Hello Abby Grace! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am tired of having to rate my experience. It is helpful however it does become annoying not to be able to finally receive a copy of my credit report.
Hello Cindy! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
The process was easy to perfom and the agent was so approachable and kind. When i had a technical difficulty she provided several other options and we were able to continue and complete the call.
Hello Cherry! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast and quick customer service.There Personality was fantastic. I like how he walk me threw it without no problem.
Hello Javaris! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excelente trabajo, es una gran plataforma, fácil, intuitiva y amigable con el usuario. La respuesta fue rápida por parte del entrevistador.
¡Hola Francisco de Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Muy buen servicio de mi agente e mi videollamada,fue muy fácil y me atendió en español
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very easy and fast. I did not know my web browser was out of date until I was notified by you guys. Little rhings like that will save veterans time when try to log in
Hello Marc! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This helps with logging in certain websites. I hadn't logged in to a website for years because of there prehistoric systems and verification process.
Hello Curtis! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Its Quick and easy to use,dont be discouraged if at any time the system is slow.If you are having difficulty,get in touch with a representative,they are very welcoming and helpful also informative.Good luck
Hello Lesline! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience thank you for the help provided
Hello Letisia! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Something new It takes longer to do the information I guess like anything else and becomes repetitious maybe I'll get faster at it
Hello Rich! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darius! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team