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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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At first taking the photos and submitting them was difficult almost impossible. My third attempt and finally passed. Video chat was professional, quick and painless. James was very polite and professional.
It was easy and simple to setup account
On top of this, the process requires 2 factor authentication sending a confirmation code/number to the user's smartphone before granting access.
Recommended.
Hello George! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Perfecto fue muy amable claro y respetuoso fue muy satisfacción
¡Hola Veronica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
My experience was nice I enjoy myself I went through what they want it done tell them good with it
Hello Lawanza! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Fast, Secure, and Easy experience. I sent the requested information and it was finished by the time I got back to the original company. The discount was automatically applied.
Hello Anna! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple and fast. Just make sure you have all documents in hand after you upload them. You'll need them for the video chat
Hello Steven! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Outstanding work how been presented. Thank you and appreciate everything you've done
Hello Jordan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very pleasant. The agent was very kind and helpful. Good experience.
Hello Cruz! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Process was fast and easy, used my information and texted me links to complete and was done very quickly
Hello Truman! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Deeon! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Took me three or four attempts to get this finally completed. Once I was able to do the video call, it was a quick process.
Hello Melanie! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Had some issues while verifying online. The video option was much better. Quick and to the point.
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
It was easy no headache no misunderstanding quick I didn't have to wait much It was right to the point
Hello! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was good. I haven't had any issues with the id.me process up until my personal info, devices, and identity had been compromised. Then with the changing of passwords, emails, and numbers was when it became an inconvenience.
Hello Jesse! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I often have issues navigating websites. I get frustrated and give up. This was very easy and fast. Thank You!
Hello Kendra! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was fast and easy. It helped me verify my identity for the irs.
Hello Sean! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was easy pretty fast I must say, and no hassle at all.
Hello Dorina! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was quick, easy and secure. The IRS used secured links and 2-step verification processes that left me feeling confident that my information wouldn't be stolen. Verification of information took less than five minutes to process and confirmation that my information wouldn't be permanently stored.
Hello Katreesa! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience and my agent was friendly and walked me through every step patiently.
Hello Andrea! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great, every thing was how it tells you to and it went fast.
Hello Scott! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team