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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had to do the video interview. Felt like my interviewer loved her job, even if it was the same conversation with 100 people every day. Professional, direct, but relaxed and friendly. Mission accomplished.
Very nice and easy the staff is friendly and helpful
Hello Hadiyyah! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Easy peasy and painless. I recommend if your a vet that whenever this is a choice to verify yourself, take advantage
Hello Paul! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm old but savvy. It took a couple of tries and photos and I finally quit, but a couple of days later, was sent a notification to complete the sign in so - what the heck - I tried again and the problems that occurred earlier didn't occur again. The remainder of the process went well - just a couple of hitches on the facial recognition but resent a few times and it cleared up. Once in, access to the IRS site went quick and smooth.
Hello Joe! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Helpfully and clear understanding straight to the point and effective interaction with personal.
Hello Armando! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
The agent did everything to help
Me cause I was confused at first and they broke it down for me to understand it
Hello Joshua! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great, safe, professional and helpful. Simple easy and fast
Hello Anthony! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was Fast ans easy and secure and helpful also very professional the person how helped made it very clear
Hello Kevin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The was very pleasant looking and well informative.
Hello Junious! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Otis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The service is great. It's Professional and you feel confident that the verification process is legit. It will be my go to service for website login going forward when offered.
Hello Eric! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast easy secure process easy to do and complete fast and simple
Hello Candy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helpful experience she was much help to me and helpful
Hello Rahman! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Super easy to use! And very secure! I know others that will have to be applying for unemployment this winter, I will make sure they know how easy it was to get verified!
Hello Christine! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Questions were straightforward and simple enough to answer. Any person answering the questions obviously would know their middle name and other questions that are easily answered. Did not require you to leave the site and check emails, or receive text messages with absurdly long codes.
Hello Reggie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The interview was real professional and clearly understood
Hello Alexander! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Agent was available within 2 minutes. He was kind, helpful, and quick.
Hello Jase! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Allan! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Ivan! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
Safe and secure for use by veterans. Also used by the federal government.
Hello Michael! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team