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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Works best if you have a smart phone to complete the process. I used my computer to follow the instructions. I only used the phone for the required pictures. I do not know how it would work without one. I followed the instructions, and everything worked the first time.
Easy & efficient process overall. Video chat was also quick.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process was very easy and clear. I feel more secure knowing extra steps have been taken to keep my personal information safe.
Hello Patti! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I started the verification process on my phone but I didn't get a positive result so I went to my local Dept of Labor Wilmington, DE office. I signed in on ID.ME and then waited for results via email. My State ID was scratched so I went back to office 11/28/22 and received positive results. Agent Ms. Marlene was very professional and I gave positive feedback. Thanks!
Hello Erica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The must secure sign-in I've ever seen! It somehow was sort of a headache but got to admit it was the must secure experience I've ever had have! So, if it was a headache for me, may I imagine that it would be a headache to a hacker! Keep security into focus!
Hello Hector! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Harry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Is and has always been my go-to for secure login credentialing. It's easy, seamless, and helpful. Recently, we did a very secure and thorough process to link ID.me to the IRS.gov site and the entire thing was well-done.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agents were quick and verify my information without any delays
Hello Cynthia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I learned from an article on a news site that I could register with ID.me and get easy access to all the information about my Social Security account. ID.me makes it possible to register/sign up online, and the process is quick and fairly easy.
Hello Noreen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I appreciate that the process of verifying my info was done in literally seconds. Thank you for actually working and not putting me through any kind of hassles.
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ivan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very quick and very easy to do it only took me about 5 to 10 minutes max
Hello Cherine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple secure satisfying convinced with the agent not much of waiting time for interview
Hello Yosef! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Deborah T was very helpful and polite. I had never had to do this before but she walked me through it and was not rushed. Would work with her any time.
Hello Debra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is a nightmare. $#*! ID.ME
This shouldn't be how I have to log into the $#*!ing IRS website. Thanks.
Hello! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
I can understand everything they were very helpful
Hello Beverly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good rates and setup for the family, including anyway reasonable Rates
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Every step was easy to enderstand and accomplish.i felt satisfied that my identity and information was secure using this system.
Hello Daniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to know what to do. Good security info asked for. Rec'd directions on irs.gov website to login which were easy to use. Used cell phone and computer to get setup which was easy.
Hello Nikki! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was by far the best experience of this type I've ever experienced. The team member that worked with me was by far the BEST I've worked with. My computer was sometimes not cooperative, and the team member's patience was far above the norm. Her expertise and encouragement were above. Not only did I get connected to ID.me, but I learned a lot from her knowledge. Great experience, Great Team.
Hello Jacob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team