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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Once I had signed on to id.me and simple follow the instruction. And make my life much easier with social security account. Whatever i need to get statement or other things. Man! Thiss is good for me. I don't to need to call thru the Relay call. I love it. So anytime. I can just log in. Get what I need to do business with. I honestly hate calling the relay call to social security. Thinking this is a scam call. So Now I don't have to worry about it. Everything connects to my identification. This is the REAL ME! Thank you, ID. Me
I've been in the process to gain access to my SSA since 2020, and as you know, every SSA office was either closed or unavailable, then they opened to ID.me to allow login. After 3 hours of frustrations, we FINALLY reached a person, and are able to use ID.me now!
Hello Polly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
This process was definitely secure. I actually felt like a criminal trying to verify myself. The representative was patient and knowledgeable.
Hello Angela! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Excellent and very rewarding and it helped me out a lot
Hello Julian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy and hassle-free. It makes it a lot easier to log in using this process.
Give it a try and I am sure that you will feel the same.
Hello Chona! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Great service very quick video call great quality!
Hello Crystal! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Quick fast and clean.
Good cooperation
Effective
And got the job done
Proved to be very useful
Hello Tahdrece! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy understand everything was said clearly with out no problem
Hello Jamal! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The experience was great I would recommend them to anybody I hope the process be quicker though
Hello Dahuntaquan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Anthony was wonderful download it but they told me to download it took a while but when I finally talk to someone and seen them on video and went through and I appreciate everything that Anthony did hopefully everything's good to go and you don't need anything else for me have a great day
Hello Nickole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently established a new E account with ID.me so I could view my tax status as needed. The process was relatively easy and did not take long at all. Only suggestion I would make is to allow an area where questions can be posted for someone to address separately if additional information is required.
Hello Kathleen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was great I had never did. I didn't meet before and I love it. They were so helpful and polite.
Hello Julie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Mi experiencia fue completamemte satisfecha y la atencion rapida y confiable
¡Hola Jonathan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was good didn't take a long time and was quick on her job
Hello Christopher! We are glad you were able to complete this process quickly! Thank you for your review of our service. -ID.me Social Response Team
Perfect Conversation and experience. Very helpful enjoyed her energy
Hello Wykee! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was precise and very understandable. This is all I have thank you very much#
Hello Anita! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Wasn't expecting an easier way to verify my information and also had a great person (Linda) helping me. She was very professional and VERY nice.
Hello Irene! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
They was very good and helpful. Very professional and very good.
Hello Laronica! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Hello Dylan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Easy and fast nice people professional help me through processing
Hello Justin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Latheda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team