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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had some issues verifying my documents for security
I found ID.me to be so simple. They give clear and simple instructions and it's a very efficient way to move forward with the steps required to receive employment benefits from the State of Oregon. Also, it's required. I didn't know it was and thought it was optional. If you don't take this step, you can't get your benefits. It wasn't clear to me but once I realized it was required, ID.me is a very efficient process.
Hello Lonna! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Hello Megan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Quick and easy service. Service was great and happy about the call. Tim
Hello Timothy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Mi experiencia fue agradable la persona que me atendio muy eficiente muy atento y claro
¡Hola Juan! Nos disculpamos sinceramente por esta experiencia. Por favor envÃenos un correo electrónico a sj.support@id.me para obtener ayuda. ¡Gracias! —Olivia, ID.me
The agent gave Great customer service skills. Process was pretty fast. Got qualified same day
Hello Leslie! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Great the gentleman was quick,knowledgeable and professional and answered and took all info.
Hello Ernie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Pretty easy but the photo of my original birth certificate was rejected several times for not having a seal.
I made sure the seal showed in the picture on the second try but it was still rejected.
Once people got involved it was easy and fast.
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My interviewer was very polite and quick. After everything TWC put me through I wasn't nice but they were anyways.
Hello Carol! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
My experience was great, and everything went good I would recommend adding me team to anybody. That is the owner unemployment online. They have helped me a lot. Thank you.
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Good experience really Good calling i try to identify my self it really Good experience
Hello Jassert! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Great experience with professional people keep the good work on well deserved organisation
Hello Imran! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I have been trying to get the slightest bit of help since being wrongfully terminated. I lost my job as a pharmacy operations manager at Walgreens due to my pregnancy and incorrect documentation from the other members of my staff. Since then, I haven't received stimulus checks, unemployment, COVID relief checks, or any of the government assistance that I've see broadcasted everywhere. My emails were hacked, somebody was using my linked-in profile for jobs, my social security number and credit were being used somewhere- it was a mess. After being placed in a women's shelter I decided to give it one more chance with ID.me. I was hopeless, but one video call with their agent changed my entire Friday around. The gentlemen was well-informed, and I wasn't given the run-around. Other phone calls have led me to do redundant tasks, like submitting paper applications because the agent couldn't process the online one. When you are homeless with an infant. Walking to an agency in the middle of winter to hand in paper documents- let alone even finding a mailbox to even receive the paper documents is an impossible task. It seemed like everybody was too busy to help a homeless mother. This agent took my call close to closing time on a Friday night with my daughter in hand. I'm sure he was ready to go home but he was so patient and understanding. I could really go on about the professionalism this man provided, about his mannerism, and most importantly his knowledge of the job to make things easy for me. Not misleading me or giving me information that was oxymoronic, or that another agent had previously either confirmed or denied. But to keep this brief, ID.me was THE ONLY company that has provided me with such great quick service and care. I wish they could staff the entire population because one short video call restored my hope and faith for a better tomorrow.
Hello Kierra! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast and professional very nice to speak with and great experience with your employee.
Hello Kirk! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Tim! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Agent was very friendly and professional. Call was fast and prompt. Very nice that it was a fast process. Thanks for a great experience.
Hello Bryan! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The lady was very nice and professional. It took me awhile to receive my state ID but once I did I got through this process quickly. Thank you
Hello Michael! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 4-star rating of your experience. —Olivia, ID.me
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
My experience with ID.me showed me that my identification is important and secure.
Hello William! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
I did have some problems trying to download my documents and getting them processed. It did take two days and it could have been my phone service as well. My video chat was very professional and the representative explained on what to expect and was kind and polite.
Hello Mildred! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rodney. Glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me