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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My agent was polite and professional
And resolved all my inquiries in a timely fashion.
Super great so good I guess it was my first good interview in awhile worth waiting for no wait no hassle straight to the point it was awesome to me
Hello Antoney! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The video chat session was handled quickly and the agent was friendly and professional.
Hello Sheldon! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Lost for words hand down the best experience I had so far thing I didn't understand she help me out
Hello Messias! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The service provided was prompt professional and I would not hesitate to recommend this to anyone
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Secure, fast and helpful do her job as she supposed to really calm and respectful
Hello Jhumyson! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It's a long process some of it is confusing but the staff was very nice to help me out with everything that I needed
Hello Shawn! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Great service and very easy to comply with suggestions.
Hello Abdas! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Fast, easy,professional, courteous self explanatory
Hello Cynthia! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Excelente servicio gracias fue muy amable la persona que me atendió gracias los felicito
!Hola Ana! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Muy bueno satisfactorio muy amable una atención buena
!Hola Arelys! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Short and quick it's just the things u have to prove to be done
Hello Markeith! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Though done through your computer cam, you are presenting yourself to another live person, which is reassuring.
Hello Frank! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
THE APP IS VERY EASY MY ONLY HAS THE DIFFICULT WITH THE LANGUAGE,BECAUSE I CANN'T SPEAK ENGLISH GOOD. THE REPRESENTANT THAT ATENDED ME WAS NICE AND SO PROFFESIONAL.
Hello Julia! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Overall good experience. The lady I spoke to was kind and respectful. The whole process was easy and it didn't take long.
Hello Sierra! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Peng! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The help I got was extremely helpful and I am very grateful and thankful to have gain access back into my account
Hello Shameka! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Muy buena, el árbitro de confianza fue muy amable y respetuoso
!Hola Leandro! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Very polite smiling just nice need more ppl like her to do customer service
Hello Cynthia! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hola Nini! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Philip! Thanks for letting us know that our agent did such a great job and for your 5-star rating of ID.me. -ID.me Social Response Team