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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good,excellent job. Highly appreciated and very satisfied with the job to help me out with this
It was quick and easy. The agent was so lovely i appreciated the great service.
Hello Nasharelys! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Even tho I had to do the live video verification it was much quicker and honestly easier than I was expecting. Hate I had to go through online option not able to verify me before this. I'm happy to know how secure they really are with their clients info!
Hello Alicia! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Was fast and helpful I will recommend anytime this way to verifying your process
Hello Luis! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Leila! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Extremely impressed on how secure they made this website especially because the sensitive infor that is on it of mine. But the agent wasn't rude and answered my questions. Was very approachable.
Hello Valerie! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Wasn't able to verify through id me on my own, had to get help. And glad they were their..
Hello Dana! Thanks for letting us know that our team did such a great job. We appreciate your feedback! —Olivia, ID.me
Hello Lui! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Thank you very much that me confirmatio of me documents to star claims me benefits that unemplyment en New jersey while find a job thank you very much..
Hello Marco! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very good they help me make me easy my applications, is so fast and easy and secure your information
Hello Eunice! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I was extremely impressed as how thru a video someone can verify your identity within seconds.
Hello Maria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I feel more at ease and better. Video calls are sometimes difficult to do. This service did well for me and I am sure that they will make others happier too.
Hello Mamasir! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Bruce! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
Very difficult but made everything secure! There were too many steps to have to complete.
Hello Diane! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
The women I worked with was professional kind and efficient.
Hello Shannon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Much appreciated all the hard work of the representative@ a very frustrating and confusing time learning too navigating the website. I appreciate your helping me with the verification process and identification of my self for IRS purposes. Have a great day keep up the good work
Hello Craig! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I had so many issues with the app on the phone, and with the "virtual agent". Once i got a live agent it was totally different. She was very helpful and professional. The entire process took about a minute to complete.
Hello Martin! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast, easy process with great customer service and support!
Hello Corinna! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
!Hola Anahi! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
It was great and not time consuming, pleasant,helpful
Hello Ralph! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lolliann! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me