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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Me encanta su ayuda y también no son groseros a mi pa
I had no idea that such a service existed. Of course I attempted the self verify for the IRS a FEW times with out success. I had to bit the bullet and live verify with an agent. It was 10pm at night and thought I would have to wait until the morning, I was wrong. An agent connected within a minute and we were through everything and I was done with in 5 mins...SUPER EASY...the agent was VERY NICE...i wasted more time trying to self verify. It was awesome
We received great professional service. The reviewer was personable, professional, easy to understand and thorough in her explanation of what was needed.
Finally successful in supplying the information needed but after much frustration. SIMPLIFY by using as few words as possible. The letter received telling me I needed to verify my identity was six 8-1/2 x 11" pages. One would have done the job.
Getting the documents sent correctly took a few times. But, once the agent was connected, he was patient, and it was simple and over in no time. Now, I totally understand, and would do it again if needed with no problem.
More useful, and easy using, good way to save time Thank you very much
It's very secure and easy access for information and applications.
Very present easy to understand. Great for someone like me who has limited tech abilities.
The process is multiple level verification email and then phone number. People must have computer and phone ready, not sure how old people handle this without confusing.
Very good fast helpful thank you for your time fast responding and quick service
It was very easy and quick to get my information Wednesday I did me
Everything went well the lady was fast and efficient and she didn't amazing job she verified who I was thank you very much for your help bye
Simple fast and secure process in privacy of your home thus no paperwork no mailing delays as a whole. Algorithm is safe and accurate to ensure a successful outcome.
Fast and easy, talked clearly and joyful. As well as polite.
Very satisfied with fighting me and I am very satisfied
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Thank you for taking the time to leave ideas on how we can make it even better. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me