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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It has easy directions to follow and it's quick. Very secure with the steps taken to make sure you are the actual person making the request
Needs to suggest the best way to contact someone concerning a specific problem or question.
Very easy to get the document I needed. All you need to do is follow a few simple steps!
Fast & simple! Did not receive any feedback on when I could possibly receive my return.
It was fast and easy and everything I needed to get done was don't in a timely fashion
It could be America 's go to for Idenity Theft! We definitely need such a database with definitely biometrics and DNA, if you can locate a reputable Lab with ethics! My data is held by Russia.
Can't verify my own identity can't change my phone number can't do anything
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience was a pleasant one although it did take quite some time to complete it at the end of the day I'm glad that there's someone out there protecting my identity I wish you could use ID me on every site you went on
I went through a link in ID.me for a discount. After going through a lengthy hassle and providing personal information, I was verified but told the discount didn't actually exist!
Hello Sarah! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Awesome services and secured websites, i was able to navigate and arrived to my locations without any issues
Although the young lady was friendly, I was upset because I needed to get an application and now it's too late, I'm being evicted and my only help was sent here
Good good customer service is ready for service very fast service
Very difficult to set up an if and password because you have to use Facebook or Google or another form of app and not just id.me.confusing for a person who is not that internet savvy.
Hello Olga! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
It was frustrating at first not ID me fault, it has to do with device issues. I think the face scanner should be set to device quality instead of latest technology. This would help with a faster outcome for those on a deadline. All in All however I feel it's a great tool and a great way to verify the correct individual.
The process was very easy, thorough, and quick. Very nice to have this service available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer. We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! Please email sj.support@id.me for further assistance. We are here to help. —T, ID.me