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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy simple that even a fith grader could follow had a little problem with the ferifying but they made it easy to keep up with
Muy profesionales y muy prácticos a la hora de validar la información
Great very satisfied I give them a 5star the person who help me took her time to explain everything to me
Bien me parece que tiene buenas ofertas espero siempre sea asi
Fairly easy process to update profile info and add drivers license to be able to access other options
Suggest using live agent as they will help with the download.
Easy and pleasant,try it out and you'll be satisfied too.
It was really great is and fast to do, I hopefully did everything right
Getting Id.me helps in so many ways. Even buying a car, it gives you extra at the dealership.
It went well all I had to do was fill out a few things. Then gather up my documents. Then the final step was to talk with someone and get it all verified.
I tried to use this service in conjunction with Cox Communications to receive a low income internet connection, which I qualify for. The ID.me website requested and then rejected my IRS tax transcript. I will be taking my internet business elsewhere: AT&t's provider, and ID.me competitor called Universal Service Administrative Company (USAC) approved me in 10 minutes. Cox, headsup: your partner in this is terrible and costing you business.
Title says it all, this is literally useless, don't bother.
Hello Catherine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
It was and great experience and very fast.The representative helped me out with much respect while maintaining time all in one great experience.
I had delayed long enough. I dreaded going on to the IRS.gov site to secure my estimated payments for 2022 and to review a minor adjustment per the PC. I logged on to the IRS.gov site and followed the instructions to establish my ID.me account. The instructions were thorough and easy to follow. I had a feeling of accomplishment and a good experience. If you are a computer apprehensive give it a try and you to will be surprised.
Hello Winford! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edwin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me