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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Especially after removing Google signin, yall suck. And I can access my va account without it. Parasites.
I signed in to take advantage of a NFL Sunday Ticket offer. That offer didn't appear to be available at that time, which was disappointing to a football fan with both a military and law enforcement background.
Not too bad at all. I was able to achieve my aim and purpose for creating account with IRS through ID. ME
It was very good because I had someone there to help me.
Easily access all my information. Medical records, medications, etc. All at the tip of your finger
It was easy to do use step by step instructions. And it has access to getting your ss card if you lost yours and info about your earnings and your benefits for later in life.
My experience with ID me was very exceptional and I think it's great for accessing all your accounts
The system must have been designed by a younger, tech savvy person. Not everybody was raised on a computer. I'm a Vietnam era vet. I can usually feel my way through websites for what is needed. My anxiety level is usually kept under control by attending weekly readjustment counseling sessions. However, working with this site caused my anxiety to skyrocket over the edge.
My experience was very good. I haven't got any problem so far.
Id. Me seem to be a headache at the beginning because you have to go though a some things. But, there are Soo many scammers that are slick, at if the proper verification process is Not taken, your whole identity will be taken. Is it Not for a Great cause?
It has nothing to do with me able to order my refillable perscriptions, contact my primary care provider or set up appointments or send emails to the VA
Using ID.me was quick and easy without going through the long drawn out verification process. With an ID.me account there is no aggravation with answering all the questions and sending 3 forms of ID and the back and forth waiting to prove you are who you say you are. I already had my account from unemployment so I was able to pull it up easy enough.
It's super convenient to be able to verify my identity through ID.me instead of having to verify 20 pieces of information. Thank you for the simplicity!
I don't understand why I had to verify myself with a live video call while my husband didn't. Personally, I hate being on video and put on the spot like that. Unfortunately, I couldn't pay my IRS fees without going through ID.me, and they didn't give me another option. The wait was very long, and the only time available was right when I woke up, so my eyes were puffy and I was already cranky. By the time I spoke with the agent, I gave him a hard time and an attitude, which I feel guilty about because he was actually very nice. Still, I'm upset that I was forced into this process just to pay my taxes. I normally don't leave reviews, but I wanted to share my honest thoughts and feedback.
Easy I'm computer illiterate and ours essay got me
It was great up until I had issues with the face recognition
It was my first time doing it which it was long process but I do like it more talking on phone but it was not too difficult. I think the wait time should be 5 mins only.
Good to me as far as getting to what i needed to get to
They were able to verify my ID electronically within a few minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members