From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I hated to HAVE to do this, but with so many scammers now it is necessary. ID did make it quick and easy and did a live video feed to make sure it was me.
Took over 5 months to fix issues. I am a Government employee, most of our employee's have yet to get access. They picked a deadline of 9/15 which we all know that the end of the year for most grants is 9/30. We are late and still cannot report financial data. This is because the person Finance Director still does not have access. No person to talk too.
Very good but it had to many steps.
Excellent security though.
Thank you ID.me
It sucked bigtime in many ways Your request for 50 Characters is a waste of my time which shows how bad you suck, what a waste. The person who made this process up should resign
Quick Simple secure satisfied easy to do no hassle
Trying to file claim for State Disability Benifits, with same employer 54 years. I had total knee replacement and on pain meds. Surgery's leg tourniquet left bruising, swelling and inability to lift left leg. Trying to concentrate to get onto California Employment Development Department website which handles disability claims is secured by
ID.me. ID.me took days to text security code to my mobile iPhone 13
To enable me to reset my password. Initially tried on 11/02/23 day of discharge from hospital. Was not able to reset password until 11/09/2023. Then when I tried to get into EDD California State Disability to file claim it was closed and is only available Mon-Saturday from 6AM to 6PM. Nearly doubled my glucose level dealing with ID.me security layers.
I used ID.me to try and get into my social security account to get my current statement. I completed all the steps successfully including the video call confirming my id. I was told during the video I had passed the id check and that I would get an email with instructions to get into my account. It never came.
Very frustrating, and I'm not sure where to go from here.
Being from a older population this was quick and easy and felt very satisfied with the results. Easy step by step instructions and easy to follow.
Wonderful I was very satisfied with my agent she deserves a bonus and I would like to know who she is and that k her
My experience wasnt good.It was difficult to get thru the process. Im still not sure if they if I was identified.
The call was easy & time efficient. The service rep. Was courteous, kind, professional & thorough. It was a good experience & super easy. & Quick. And i am thankful & appreciative of there help..
Was very important to have an account for information and many papers like word letters that I can have soon.
It was simple to set up and use. While there's some issues with linking to IRS, its has nothing to do with verification of Idme
It was simple, the rep did a good job, and it didn't take long once I actually got the call. I will say going back n forth between emails and your website can be a lil annoying, but I also get that it's a security measure, so I didn't mind.
Suspended my account 29 minutes after I created it. Took three days to get online ti my IRS account.
I had difficulty using my previously verified iPhone. The process kept hanging. I was forced to add a newer phone to my account and finally had success with that newer phone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members