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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fue un poco difícil al principio pero con la ayuda que brindan, recomiendo la app es más rápido y seguro
Junk don't use dires not work spent Ti much time on this i give up why do yo u spend time creating something that does notvwork
Fue agradable poder verificar mi informacion de documentos que tenia pendiente.
Quedo pendiente de familiarizarme al ingresar a la plataforma y solicitar el codigo a veces no llega a mi numero de celular el codigo y el tiempo de espera se hace un poco largo.
Another layer of personal I.D. Protection and ultimately a fantastic convenience. With fraud rife with dark web characters sharing your personal information and local and international hackers stealing your assets - we are absolutely vulnerable to the unknown with little resources to solve it. I have been hacked a few times. I sleep better knowing that it is harder for the bad guy to get your information. ID.me shuts you out of your account if you mess up your password too many times. So! The bad guy stands no chance!
Started off frustrating but I got through it and the agent on the video call was very nice. I do not have one hundred words for this experience! Now this is what's nerve wrecking! I told you about my experience but it's not enough?!
Easy process for identity, I don't have a camera on my computer, I was sent a link to my phone, and I was able to do the process of identification
It's easy to sign up for ID ME and is a secure and easy way to sign in to a site that requires a secure way to sign in
New account learning difficulties sign in login documents picture right spelling.Information not very good with apps or processing data
I have been using id.me for 4 years now and it has gotten me veteran discounts and verified veteran status for jobs
After I learned how to fill out the form it got easier. I got frustrated with the IRS sending me the wrong information, I have been trying to get the ID number since April. Now the tax company can submit my electronic tax file.
Their process required me to send my State ID to them via cellphone multiple times. I was then required to take multiple video selfies of my face. I was then required to join a video call with an unidentified male in an unidentifiable location who verified that I was the same person in the State ID he was reviewing.
ID can no verification of self app.help hel help help help help help help help help help help help help help help help
My exowriance here was very easy didmt take too long to finish it was easy and fast to finish all my questions and paper work...
It was good. I'm glad that they helped me through the process. I was scared I would mess up but with assistance they let me know what to do. Along with the letter. Thank you so much for helping in this matter.
Una experiencia agradable y conforme con el servicio ofrecido gracias por su ayuda.
Primero contactar la empresa subir los documentos requeridos luego de verificar los documentos me ponen en espera para ha erme una videollamada para asegurarse de que soy la persona que digo ser.
Just use the website and user name or email address and password and frivictioan and my full information of my self's.
Me encantó el servicio que tienen así como sus atenciones, la videollamada es excelente, los pasos a seguir muy buenos.
How do you change your the phone number that is on my file? That is NOT my number! I have a new cell phone number!
ID.Me quickly and securely verified my account. The video process was fast and easy, and the agent was friendly and quickly verified my identity. Great process!
No results came from the help I received. I'm still trying to get my social security number to be accepted even though it was verified by ur system and the Iowa work force is unable to do anything and referred me back to your company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members