Overview
ID.me has a rating of 4.2 stars from 29,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Excited that I nearly achieved 100% satisfaction with ID. Me. As far as filling in some info, I only had one hiccup, that was on me. Other than that, it's a well worth experience.
Not user friendly. After spending a very long time to set this up when I wanted to send documents I kept getting an error message very frustrating. I'm just going to mail the documents
ALL straight forward questions & NO trickery involved. Quite frankly it was very easy. Thanks for making this experience a pleasant pleasureful experience. Peace Out, TruckersRule!
I struggle a little
Couldn't find the right answers for the questions
I had one job for 31.5 years at SSL
But it changed to Maxar at the end and didn't know how to documented in the application and I couldn't get any support
I wanted to double check my information but had forgotten my password, I went through the process and reset the info, and it only took a minute or so. Very happy with the experience.
The procedure was a little confusing at first, but I got into it and laugh at myself for making it so hard. I make a recommendation to try it " you'll like it". Lol
It sucks waist of time,. I spent a lot of time trying to snap pictures and have my ID ready and video conference them and after all that my account is suspended.what the heck.
I was pretty shocked at the level of sophistication and seamless flow of the process. From taking pics of my id, verifying it then coming back with next steps.
The instructions were pretty good
Hello Mario! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Love to build and grow with this site. Hopefully I'll learn the right way when taxes come about! And even more so hopefully I can do ALL my back taxes with ease! Hopefully…
I am amazed how well this system worked for me. Being a 1st time applicant, I was very apprehensive towards this. You guys really helped me overcome my shame in being unemployed. Thank you!
Hello John! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was ok I am just not a electronic person. It takes me longer to find things and fill them out. I am an elderly lady and old fashioned so I don't understand a lot of the terms, but I got it done.
ID.me was very easy to navigate with cleat cut, step by step instructions. The whole process was a few minutes at most, very quick. Also, the process used would make it hard for scammers.
I thought it was going to be difficult to do, but the gentleman that was in the other end made it very easy. He was professional and a human also. Thank you again ID.me
Hello Kathy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's great only problem is when your using your phone it frequently starts you all over and and the volume turns down while on call with an agent but other the that its great
I was dreading doing this process because I thought it was going to be complicated. For someone like me that is not a technological person is hard but it was actually very simple. Great!
The agent that helped me was awesome. She stayed on the line with me for an hour and a half to make sure everything was resolved. She really went above and beyond! Thank you!
Was a team work, because I had to match my documents with USA required documents, and made the translations from Spanish to English my Agent Zachary assisted me and Ashly from video call got me verified. Thank you!
Just went through the application and I read the Privacy notice and still feel awkward, bad experience with fraud claims, but felt better after reading Policy again.
Hello Ed! If you require any assistance with your account/verification, or if you have any questions, please send us an email at sj.support@id.me. -ID.me Social Response Team
Didn't take long like how liberty state taxes had me waiting for about of a month, so when I found ID.me I got threw the assignments fast and easy.
I have no idea what I'm doing all my issues have been created by me the user Robert thornbrow I'm in a total loss and just really need more help than most people if not all people I just don't know what I'm doing and once again thank you so much for your time
Hello Robert! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kate! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team