ID.me

ID.Me is the new customer frustration tool from the Government. There are a number of agencies requiring you to get an ID.Me Id but don't understand all the requirements needed to go through this process. Additionally with submitting documents and waiting the 2-3 days to connect ( has never happened). To require a SS Card (physically). Even the social security office will tell you that most agencies don't require it just that you know it and how can you UPLOAD a social security card if its not "scanned" in. Has anyone even gone through this process. I can't believe the ratings listed on this site., unless ID. Me has requested all its employees go on the site and give false rating. Its the WORSE system ever and has not connected with all the agencies to better understand the issues it causes just to get a darn ID, that includes, Passport, SSA information, a selfie ( LOL) what else do you want, a biometic scan? You guys really need to think of the amount of frustration, time it cost to use these systems. Do a better job on the back end with your Cybersecurity strategy and focus and stop making the customer jump through hoops and loops to make up for the lack of technical innovation and use some COMMON SENSE in implementing these systems. Who authorized this system? Which Vendor implemented it? Where did the requirements come from? What customers were involved in developing the requirements? Please THINK THESE SYSTEMS THROUGH WITH BETTER COMMON SENSE and sensitive to the CUSTOMERS.

This is the worst most ridiculous service I have ever used i have spent atleast 14 hours over 3 days trying to verify my identity for pua unemployment. I have a license and a state id a health insurance card I know my credit history info I have my social but apparently thats not good enough, I have sent them atleast 60 different pictures of my id's and they keep telling me they can't verify one of the pictures. I have yet to get someone on the phone and that's because you can't its nonsense they just get you stuck in this loop of submitting the form then they have whatever made up problems on their end and tell you to re submit and you just get stuck in this cycle of filling out their questions and taking pictures of your ids over and over and there customer service is non existence you can't actually talk to a real person not even through email, you tell them your having a problem and they email you back saying sorry for the long wait. Nothing about what your actual problem with their software or program they use or whatever it is they just say re submit then email about your problems sorry for the wait re submit this thing is literally driving me crazy if I could give it negative stars I would and this whole site should be shut down its an embarrassment. Even Comcast has better customer service then this. Think about if your cable went out and you email to say it's not working (since calling is way to convenient so it doesn't exist) then they tell you to plug it in and you tell them it is plugged in but they tell you to email about problems so you email and say my cables not working but its plugged in... so they email back and say sorry for the wait then they tell you to plug your cable in... and your like what are you even talking about we've already been through this. I litterally feel like someone is on the other end just dying laughing like there just playing with me

ID.me is a great way to get access to IRS about your taxes. It quick and efficient. You just upload your driver's license and take a selfie.

They were very helpful I just wish they could've done the process a lot quicker
But all in all I appreciate the security they offer

Great helpfully getting back into my account I didn't think I would be able to get this done