IcelandAir

We had a great experience in Saga class on a recent trip to Europe. The Saga Lounge in Iceland is wonderful. However, on the return flight, our flight was cancelled due to weather. We spent 4.5 hours on the tarmac waiting to disembark. It was a chaotic scramble to find where to go for accommodations. Hours in lines, we rented our own room, but the weather was too bad to risk being dropped in central Reykjavik to find our lodging so we spent the night on the cold cement floor of the airport. The airline has not reimbursed us as promised and the only communication through customer service was an apology for the late response and if there is anything else I need contact them. Not even addressing my issues. I'm really astonished that Saga class - or anyone - is dismissed like this. And our luggage arrive at our home 3 days later. Turns out these cancellations happen all the time in winter, so why hasn't the airline gotten a good plan together. Also, other people we spoke with said when their rooms, they were either sold out, closed, or otherwise denied. Beware.

It is not recommended to use Cheapoair nor Icelandair.
My wife and me booked a return flight through Cheapoair from Toronto to Paris on Icelandair. During our return the flight controllers in France went on work disruption/strike and Charles De Gaulle Airport was in a chaotic situation. As a result of that we missed our flight back to Toronto. We went to Icelandair office in the airport and they refused to do anything with us because as they say the flight was already negotiated by Cheapoair, also they offered us to buy another flight for the next day for the double of the inicial price. So we were obliged to spend the night in Paris and return on another carrier which is more reliable, cheaper, customer friendlier and most of all honest. When we got to Toronto we called Cheapoair and explained and waited for nearly one hour over the phone since the attendant was negotiating with Icelandair and came back with a refund of $45 Canadian. What a joke.
Therefore I dont recommend anyone to use Cheapoair or Icelandair. These days travelling is prone to delays and you dont need to deal with such irresponsible companies who abandon their clients at a crucial moment.