Mary L.

We had a great experience in Saga class on a recent trip to Europe. The Saga Lounge in Iceland is wonderful. However, on the return flight, our flight was cancelled due to weather. We spent 4.5 hours on the tarmac waiting to disembark. It was a chaotic scramble to find where to go for accommodations. Hours in lines, we rented our own room, but the weather was too bad to risk being dropped in central Reykjavik to find our lodging so we spent the night on the cold cement floor of the airport. The airline has not reimbursed us as promised and the only communication through customer service was an apology for the late response and if there is anything else I need contact them. Not even addressing my issues. I'm really astonished that Saga class - or anyone - is dismissed like this. And our luggage arrive at our home 3 days later. Turns out these cancellations happen all the time in winter, so why hasn't the airline gotten a good plan together. Also, other people we spoke with said when their rooms, they were either sold out, closed, or otherwise denied. Beware.

We just booked tickets through SkyLux.

Mckenzy helped me, and was very attentive, tried many options until we found the right solution. I like that I can go onto the airline website and see my reservation.

The bad reviews make me a bit nervous when we are spending so much money. If all goes well in December and January when we travel, we will be big fans and book future reservations through SkyLux.