iBuyPower

Bought this ibuy power i7 ******* kf 16 gig ram with a 3080 and 1t m.2 drive computer from Bestbuy. I was honestly very excited to get it home and set my new purchase up. I haven't had a new computer in 11to 12 years. Anyways I proceeded to take side panels off checking build quality...looked good cables managed and everything was plugged in. Onward to performance, man this thing was fast. Now maybe 2 months down the road started have problems I figured it was the memory what they used was adata I personally never heard of this brand come to find out the nvme drive was also adata so now it's 5 months after purchase and the nvme drive dies that had the OS on it now I have no computer. I proceeded to call ibuy power and the hoops and 3 to 4 different codes numbers and crap they want off the computer is down right stupid now we are at 9 months after purchase and I am having problems with the aio cooler pump sometimes it comes on sometimes it doesn't. With that said I'm tired of typing so in conclusion I'm the one who ended up fixing the problems with my ibuy power now $2800 computer purchase price was $2099 oh one last thing while on the phone they did tell me they have switched away from adata and now use western digital. Scott H

I recently bought a prebuilt IBUYPOWER gaming PC from best buy not too long ago and it was well worth it. The gaming PC that I bought was priced fairly and was easy to set up. It runs games like butter. If your looking to buy a gaming pc consider checking out iBUYPOWER!

I had really wanted a new gaming PC for quite some time. After pricing out all of my wants I found that my PC would cost me about $2200.

IBuyPower constantly has great deals, so I put in all my wants and the computer came out costing me only $1800.

I would suggest getting the extra shipping padding though, as the US guy arrived he dropped my PC and broke a footstand. Ibuypower was supposed to send me a replacement for free, I haven't recieved it yet though. That's the only issue, customer service.

As for the computer itself, it works great. Best PC I've ever owned.

That is what i search at Internet, fast buying with simple site in use, everything on one world wide website.

Never use Dell to customize a gaming PC anymore. They no longer have the parts you want. I have switched to custom rigs from ibuypower because of the large range of graphics cards, sound boards, and CPUs at a fair price. Other companies rip you off on ram and other upgrades which cost next to nothing to buy or install. Ibuypower has fair prices and caters to the crowd who knows what they want in a gaming pc. I can't say enough good things about their computers, even their pc cases look amazing.

I must say I was originally very open-minded about ordering my laptop from iBuypower. I made my order on December 4th, 2015 in time for their black friday deals. Of course the reason I bought my computer in the first place during this time was so that I could receive it before Christmas as it was a gift. While I commend their initial efforts to satisfy the consumer with a user-friendly interface on their website and the multitude of added bonuses in purchasing from them, I was very disatisfied with the ultimate shipping date of the laptop I designed which was on 12/29/15; this date was well after the standard free shipping I was lead to expect (14 days) and even the "free upgraded overnight" shipping I was later promised as recompense. Being a repeat customer of a company such as iBuypower who specializes in custom built computers, I knew the risk I was running but it was the constant shortcomings and false promises that really set me up for disappointment.

On the other hand, the associate assigned to me, Steven Wong, was a pleasure to work with. He was always professional and timely in getting back to me and never made my needs as a customer feel like they were unimportant. He tried his best to apologize for the current circumstances and make ammends for iBuypower's failure to meet my expectations. He even went out of his way to get me missing items from my order after I had already received the computer. Anyone would be lucky to be assigned an associate as dedicated and hard-working as Steven.

I realized that there would be an increased volume of sales during black friday and cyber monday and that the upcoming holiday season can make for an overwhelming workload for any retailer. This said, it still does not excuse iBuypower's deficiency in assembling and shipping their product in a timely manner and in accordance to their own advertised wait time. Anticipating the delay, I was prudent enough to order my laptop well before Christmas and I was still let down.

The biggest flaw of iBuypower aside from their slow rate of production/shipping was making false guarrantees that they could not deliver on and building further expectations with apologies and shallow promises in order to subdue my complaints and discontent.
Their product however, was up to par with what I was hoping for and even exceeded my expectations. All in all, I would still recommend iBuypower as a computer building company for their excellent customer service and the final product. My only advice to newcomers to iBuypower is this: be prepared to wait for several weeks or longer to receive your product even if your shipping time is "standard" or "expedited". Also be sure to scrutinize what you will actually be receiving with your build. Do not expect to receive all the advertised "freebies" on their website automatically as many are specific to only certain models and are highly dependent on a limited supply. If it was not "officially" listed in the configuration you set up before ordering, then expect that said items will NOT ship with your order and be prepared to jump through hoops trying to procure promised games, bundles, and accessories. If you are a patient person and you have a reliable sales associate, I have no doubt that you will be happy you went with iBuypower.

Not a fan of Apple products, too expensive for such phones

Bought a laptop from them a while back. Just before the warranty went out the laptop shut down and never came back on. After contacting them I had an RMA number. The repairs took a few weeks but I did get the laptop back fixed.

Every company has its ups and downs hopefully after reading this they will go up We're giving them a 4 star rating for change and hopefully better quality builds and less failures out to the customers

We were lucky and we're still within the 30 day moneyback guarantee as it continued to crash watching videos Netflix YouTube Hulu the monsters TV show, The computer just kept crashing black screen etc

Issue number 1, When the computer arrived the LED lights had fallen out and we're laying inside the case. We took pictures of problems as well as other parts fell out.

Issue number 2, The computer crashes goes to black screen and makes a loud noise and other times it just goes to a black screen must restart the whole computer. We were watching the rock San Andreas just a movie on Netflix and The computer crashed black screen loud noise. We took videos of the above issue #2, The video Graphics Card: NVIDIA GeForce GTX 980 Ti 6GB with G-Syn

Issue number 3, when buying a computer using PayPal from Ibuypower you must put in your name and Social Security number the way that they collect the information through PayPal check out only shows up on PayPal credit even if you have your PayPal account linked PayPal credit has been aware of this now and it is under investigation to change it. Currently when you buy a computer you cannot do a resolution through PayPal and PayPal credit will not link or show on the PayPal site. PayPal credit is trying to work on this and correct this issue.

Issue # 4, they have an ( F) very poor failure, F rating for the Better Business Bureau, here is the link you can see it yourself,
http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-dealers/ibuypowercom-in-city-of-industry-ca-*******

BBB.org Business Review Overview Complaints Customer Reviews THIS BUSINESS IS NOT BBB ACCREDITED iBuyPower.com On a scale of A+ to F 529 Baldwin Park Blvd City of Industry, CA *******-1419 130 complaints closed with BBB in last 3 years | 30 closed in last 12 months Complaint Type Total Closed Complaints Advertising / Sales Issues 6 Delivery Issues 8 Guarantee / Warranty Issues 13 Problems with Product / Service 103 Billing / Collection Issues 0 Total Closed 130

We did a lot of reviewing and through the reviews many people have spoken about Robert and had good things to say about him so we used Robert Chen and he was helpful.

We did try the online chat it took a little bit and the representative who answered the online chat session was Robert Chen. They do have a company picture of their employees on their website in the about them section. Hopefully will never have to use support but at this time we are currently unable to give you a solid review on the support because we have not used it yet.

After buying our computer, We received an email auto generated letting us know that Mike would be our main point of contact to the sale. We did called Mike and spoke on the phone we also called Robert and spoke on the phone. We did send both Mike and Robert emails but only heard back from Robert. We're not saying anything bad about mike, we just read a lot of reviews about Robert and people seem to favor him so we used Robert.

Any questions or information we called Robert and he answered his phone and email, Robert preferred to talk over the phone to answer any questions or problems we may have.

The computer was packed well and they put foam inside the computer case which was very nice because we did not purchase that option which was an option on the website the foam in the case should be a standard not an option when shipping out.

Our buying experience we had, This is based on our personal experiences Buying computers through Ibuypower.com

We hope this helps others when buying a computer