Ryan G.

I must say I was originally very open-minded about ordering my laptop from iBuypower. I made my order on December 4th, 2015 in time for their black friday deals. Of course the reason I bought my computer in the first place during this time was so that I could receive it before Christmas as it was a gift. While I commend their initial efforts to satisfy the consumer with a user-friendly interface on their website and the multitude of added bonuses in purchasing from them, I was very disatisfied with the ultimate shipping date of the laptop I designed which was on 12/29/15; this date was well after the standard free shipping I was lead to expect (14 days) and even the "free upgraded overnight" shipping I was later promised as recompense. Being a repeat customer of a company such as iBuypower who specializes in custom built computers, I knew the risk I was running but it was the constant shortcomings and false promises that really set me up for disappointment.

On the other hand, the associate assigned to me, Steven Wong, was a pleasure to work with. He was always professional and timely in getting back to me and never made my needs as a customer feel like they were unimportant. He tried his best to apologize for the current circumstances and make ammends for iBuypower's failure to meet my expectations. He even went out of his way to get me missing items from my order after I had already received the computer. Anyone would be lucky to be assigned an associate as dedicated and hard-working as Steven.

I realized that there would be an increased volume of sales during black friday and cyber monday and that the upcoming holiday season can make for an overwhelming workload for any retailer. This said, it still does not excuse iBuypower's deficiency in assembling and shipping their product in a timely manner and in accordance to their own advertised wait time. Anticipating the delay, I was prudent enough to order my laptop well before Christmas and I was still let down.

The biggest flaw of iBuypower aside from their slow rate of production/shipping was making false guarrantees that they could not deliver on and building further expectations with apologies and shallow promises in order to subdue my complaints and discontent.
Their product however, was up to par with what I was hoping for and even exceeded my expectations. All in all, I would still recommend iBuypower as a computer building company for their excellent customer service and the final product. My only advice to newcomers to iBuypower is this: be prepared to wait for several weeks or longer to receive your product even if your shipping time is "standard" or "expedited". Also be sure to scrutinize what you will actually be receiving with your build. Do not expect to receive all the advertised "freebies" on their website automatically as many are specific to only certain models and are highly dependent on a limited supply. If it was not "officially" listed in the configuration you set up before ordering, then expect that said items will NOT ship with your order and be prepared to jump through hoops trying to procure promised games, bundles, and accessories. If you are a patient person and you have a reliable sales associate, I have no doubt that you will be happy you went with iBuypower.