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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,558 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,338
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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North Carolina
1 review
0 helpful votes
Follow Nancy I.
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Ibotta makes it extremely easy to find and select items with cash back offers at your favorite retailers. It is just as easy to redeem those offers and receive your cash back earnings. Something I just learned today, is that if you have your receipt automatically sent to Ibotta when you shop and you purchase items that qualify for cash back (but you didn't pre-select it) Ibotta will let you know and give you a chance to claim the cash back! They found $3.00 that I had missed when selecting my deals!

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Not A Great App
June 2, 2022

This app had been a waste of my time trying to get it to work properly for a senior like myself who is not technically knowledgeable. I could not get hold of anyone by phone to help me with the situation and it doesn't let you cash out until after you reach the 20 dollar mark. Because I haven't been able to figure it out, they started sending me notices that they were deducting $4 from my account. I was never able to collect my money and received no help. Was almost to the $20 mark when they changed the app and could no longer figure it out. Now they have taken all the money I saved up because I was unable to get any help.

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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Save money
August 26, 2024

This app save you money on a lot product you use and need. Just clip the offer and submit your receipt.

Date of experience: August 16, 2024
California
1 review
0 helpful votes
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Good recommendation. I enjoy this.
May 8, 2024

A friend recommended this app to me. I don't always want a lot of apps but I really enjoy this because they're like digital coupons that accumulate that I can use for gift cards, etc. sometimes it takes a while and it can be tricky. But I called the friend who recommended it to me and reminded her to use it she's been Busy and out of town and she said she is going to start using it again

Date of experience: April 28, 2024
Rhode Island
1 review
0 helpful votes
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Ibotta reminderd
August 20, 2024

I love that Ibotta has started sending eminders of items missed on shopping trips. It's always a nice surprise when I receive one.

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
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Absolutely love
September 25, 2021

My daughter in law referred me to this app and i was convinced it would work and now i live for it i just hit the the $250 club in less than 6 months of using it. I honestly can not figure out how they get bad reviews people must not understand how to use it. It was a little complicated at first but once you get the hang of it it can actually save you so much money.

Date of experience: September 25, 2021
New York
2 reviews
0 helpful votes
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Happy cash back to me!
October 25, 2021

I have been using Ibotta for over a year and am extremely pleased with the many many choices they have for you to earn money back! It's simple, easy to follow, and cash comes right back to you quickly! If you haven't tried it you should. You will not be disappointed! Who doesn't like getting cash back! One very happy customer! :)

Date of experience: October 25, 2021
Pennsylvania
1 review
0 helpful votes
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I'm liking ibotta
April 1, 2024

Using the ibotta app is an easy way to earn some extra money on things that you plan to purchase.
There are many brick and mortar on online retailers from which to earn cashback from your purchases.
I recently had a minor issue that was quickly resolved to my complete satisfaction by ibotta's customer service team. Customer service is very accessible and response is amazingly fast!

Date of experience: March 22, 2024
New York
1 review
0 helpful votes
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Free money? Why not!
September 5, 2024

It takes very little effort, except that you won't take my review if it's less than 50 words? That's a bit ridiculius

Date of experience: August 26, 2024
Texas
1 review
0 helpful votes
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Best Rewards Program
April 27, 2022

I have been using Ibotta for a little over two months and have already gotten $200 in rewards. I will say I have a $48 reward for an HSN purchase that has taken almost 30 days to get validated, but I am confident that it will come through. It's easy to use, payment is quick and redeeming your earnings is very easy.

Date of experience: April 26, 2022
Alabama
1 review
0 helpful votes
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Great Customer Service
May 22, 2024

I didn't realize an offer was expiring and missed the chance to get $15 back. When I emailed the customer service team, they got back to me very quickly and also gave me the offer! Definitely recommend using Ibotta!

Date of experience: May 12, 2024
North Carolina
1 review
0 helpful votes
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Great offers
September 19, 2024
Updated review

I am loving the newest feature that let's me know if I missed a rebate.

Date of experience: September 9, 2024

Love the heads up
May 14, 2024
Previous review

Bought an item and had not checked for rewards. Loved the reminder so I could claim it. That is nice.

Date of experience: May 4, 2024
California
1 review
5 helpful votes
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Scandalous and dishonest
December 13, 2021

The past month or so iv been having more and more problems with receiving my rewards. Roughly 20 or so offers have not been redeemed and simply ignored by the care center. Owner or CEO should be ashamed such a powerful website runs so horrible. Buying product for rewards I don't receive and don't get answers. WATSE OF TIME. I finished the bag of chips before I got a response. Pathetic.

Date of experience: December 13, 2021
Colorado
1 review
1 helpful vote
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I am beyond impressed with Ibotta. I am up to 50 dollars now- and every time I have had an issue customer service has been fast and very helpful. One time they even credited my account when I misunderstood the rebate- but just asked kindly for me to re read the rebate offer. I LOVE Ibotta! Best app I have ever gotten.

Date of experience: June 13, 2019
California
3 reviews
0 helpful votes
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Great App I am so close to hitting the $1000 club!
February 23, 2024

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Date of experience: February 22, 2024
California
2 reviews
5 helpful votes
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Scam
March 13, 2019

Ibotta is horrible. Do not do this. Terrible waste of time. I cannot withdraw cash, cannot get help. I get a recurring error code that is not on their list. I get auto reply emails with "due to a higher than normal volume" which has been going on for weeks. I was excited, now disappointed and furious.

Date of experience: March 13, 2019
India
1 review
2 helpful votes
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Total Fraud Company
December 3, 2020

I downloaded Ibotta App and used it this entire year, only to be denied my cash back. This company is total waste of time and customer service representatives don't speak english. I was given run around to use my earned cash, but to no avail. Don't use it. You are better off staying away from this fraud.

Date of experience: December 3, 2020
Iowa
1 review
2 helpful votes
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I've been doing Ibotta for 3 months and just this month they have been leaving out cash back I've earned. So I contacted ibotta care and to which they reversed all my credit putting my account in the negative. Half the products you try on this site suck! It's not worth the time and money you spend.

Date of experience: November 21, 2022
Georgia
1 review
10 helpful votes
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It's been like a month since I still can't cash out. They keep your money by locking your account for no reason. I know I have t done anything wrong. They actually told me that I did nothing wrong and that they have unlocked my account and they still haven't unlocked it after they said they would. I wrote back and now it's been 2 weeks since. They haven't responded yet to my request but some bogus it's gonna be 7 days. Please shut this company down.

Date of experience: August 8, 2018
Ohio
1 review
0 helpful votes
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To much trouble
May 16, 2024

I bought the right product but the web page has the wrong oz on it for downy fresh. I bout 2 of the 25.4 and should have gotten 3.50 back for both. I didn't have the 48 oz clicked and that the o e that was identified with my product when scanned.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024