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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,339
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Georgia
1 review
10 helpful votes
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It's been like a month since I still can't cash out. They keep your money by locking your account for no reason. I know I have t done anything wrong. They actually told me that I did nothing wrong and that they have unlocked my account and they still haven't unlocked it after they said they would. I wrote back and now it's been 2 weeks since. They haven't responded yet to my request but some bogus it's gonna be 7 days. Please shut this company down.

Date of experience: August 8, 2018
Ohio
1 review
0 helpful votes
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To much trouble
May 16, 2024

I bought the right product but the web page has the wrong oz on it for downy fresh. I bout 2 of the 25.4 and should have gotten 3.50 back for both. I didn't have the 48 oz clicked and that the o e that was identified with my product when scanned.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Pennsylvania
2 reviews
0 helpful votes
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Fast response
March 24, 2024

Large line of available products to choose from. If you have Any cash back that you earn is applied to your account quickly. If you have any questions or disputes about missing cash you should have received and do not just contact their customer service help center. They are very helpful n very quick to responded to anything you may have a question about.

Date of experience: March 14, 2024
Indiana
1 review
2 helpful votes
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So disappointed
January 7, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Date of experience: January 7, 2024
Pennsylvania
1 review
0 helpful votes
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This app is amazing!
February 26, 2024

Everyone who shops should have this app. It is easy to use, tracks your cash back immediately, and even alerts me if I purchased something but did not add it myself. I even set a goal before using the cashback for a special purchase, for example.

Date of experience: February 25, 2024
South Carolina
2 reviews
0 helpful votes
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Points achieved
March 11, 2024

They did an awesome had some deals. Ibotta wouldn't load at grocery store. Added when I got home. It was saying nothing different in cash back. Took picture of receipt said receipt already been process. But ibotta and their awesome customer service catch it. Thanks ibotta you did good.

Date of experience: March 1, 2024
North Carolina
2 reviews
0 helpful votes
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Superb Customer Service
March 24, 2024

I've had to submit tickets for a few transactions lately and customer service support has gone above and beyond to help. As late as 11pm, they were emailing me, reviewing receipts, and updating my account. I am very pleased with the service given.

Date of experience: March 14, 2024
Washington
1 review
0 helpful votes
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Great app
July 26, 2024

It is a great application. Ibotta care has a great team willing to help you when a refund is not applied correctly. My experience with them has always been very pleasant!

Date of experience: July 16, 2024
Virginia
1 review
0 helpful votes
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Helpful way to save money
March 11, 2024

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

Date of experience: March 1, 2024
Arkansas
1 review
0 helpful votes
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Earn cash with Ibotta
August 28, 2024

Ibotta is a great way to earn some cash back from shopping at your regular stores. Easy to redeem your offers and get your money. Works great

Date of experience: August 18, 2024
Ohio
1 review
1 helpful vote
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Great way to make a little extra money!
June 8, 2022

Ibotta is a great way to earn a little extra money! I downloaded it after a friend recommended the Ibotta app to me. My favorite part is the 'any item' cash back. I can buy any brand and get 10 cents back! My point of view is that I can get a little extra cash back for buying items I normally buy. Every little bit counts. With patience and persistence, it adds up over time! I would highly recommend Ibotta to friends!

Date of experience: June 8, 2022
Washington
1 review
0 helpful votes
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Amazing App!
May 24, 2024
Updated review

Oh my goodness, where do I start! There are so many things I love about ibotta, the cash back of course is fantastic, but the ease of using the app is incomparable. Then you throw in the amazing support team and I think you have an unbeatable app! Tysm ibotta!

Date of experience: May 14, 2024

Fantastic support team! Tysm!
March 13, 2024
Previous review

I was missing cash back, it was resolved super fast! Amazing team!

Date of experience: March 3, 2024
Illinois
1 review
9 helpful votes
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I keep verifying my email for many times and no email receive from Ibotta. It says maybe i blocked the app or whatever, as far i know I didn't block Ibotta from my email and why should i since i use the app. I have $74 to claim so i guess i will just consider it as a scam. What a waste of effort and time! Very Disappointed! And sadly no customer service to contact for help.

Date of experience: June 28, 2021
New York
1 review
0 helpful votes
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I purchased the watermelon in Walmart. The only watermelon they had and I did not get the dollar back. It said it did not qualify. That's a times you tell me that items are available and they're not. No identification where this watermelon was grown

Date of experience: May 12, 2024
Ibotta C. Ibotta Rep
12 months ago

Hi Linda,

Thank you for sharing your feedback with us! We have reached out to you directly and are excited to help. Please take a moment to review your messages, and if you require any more assistance, please don't hesitate to get in touch. Thank you!

New Jersey
2 reviews
5 helpful votes
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Not worth it
January 27, 2021

Not only do you get pennies for brands you've never heard of, trying to get cash back or a gift card is ridiculous. It took lots of communication to get my $20 and they gave me an Amazon gift card, which I didn't ask for. The number was not valid. The next time I tried to use it the message came up that it was already used. After emailing ibotta for was the 6th time they told me to contact Amazon. All those scanned receipts for a very long time didn't get me anything. I deleted the app.

Date of experience: January 27, 2021
Ibotta C. Ibotta Rep
over a year old

Hello there! We apologize for the inconvenience. Can you please respond to your review with your ticket number? We would be happy to get this matter escalated for you.

Illinois
1 review
0 helpful votes
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Thanksgiving Cash Back
November 10, 2021

I love shopping with Ibotta. Ibotta has helped me get cash back on grocery items many times. I shopped through the Ibotta website for Thanksgiving dinner items and got $15 back on my turkey. I can cash out to Paypal at Ibotta when I earn $20 cash back. It doesn't take long. So, try it out for your free Thanksgiving items! You too can get cash back on your Thanksgiving dinner and other items you purchase. I love Ibotta!

Date of experience: November 10, 2021
North Carolina
1 review
0 helpful votes
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Awesome
August 25, 2024

Be sure responsible checking email to be matched with ibotta account email. Once it is matched, you will get cash back. Cool app I ever seen.

Date of experience: August 15, 2024
Florida
3 reviews
26 helpful votes
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Rip off and a scam
February 2, 2019

At first they send you tons of free coupons and you think wow this is so neat. After a bit it dwindles to only a few items, then the rip off part, they quit paying you when you scan your coupons! All I can think is they make money from the manufacturer's off your purchases and have no problem keeping your earnings by not paying you... STAY AWAY

Date of experience: February 2, 2019
Georgia
1 review
0 helpful votes
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Great rebate app!
May 14, 2024

It's so easy to get rebates! Just scan your receipt or connect accounts, like with Walmart, to receive your rebates. Super simple and easy. Once you reach $20+ you can get your money back in a gift card.

Date of experience: May 4, 2024
Tennessee
1 review
7 helpful votes
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This company is a complete joke and has the worst customer service I have ever experienced. I spent weeks emailing back and forth with them about how my $20 welcome bonus was never received and they would not grant me the $20 still. Every time they emailed back I felt like I was talking to complete idiots, they never addressed my issue and kept beating around my questions.

Date of experience: March 11, 2019