Overview
Ibotta has a rating of 4.2 stars from 4,520 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
Gives money back by buying things you use daily. Check Ibotta before shopping and it's better than using coupons.
A lot of improvement is needed! 90% of the time the app will not recognize the deals and apply them. You have to click 'Go back' and search it yourself and apply them and even then the app does not recognize the deals and does not apply them. Then you have to contact Customer Care and ask them to apply it manually. It is a pain in the neck and I think it is being done purposely, just so they can get your receipt without paying you cash back. This way they will lose us. We will go to some other app where things are much simpler to use and apply it for you, so you don't have to go back and search for it for yourself, hoping that you didn't miss any cash back. It is an evil way how this Ibotta App works. They are pretty much hoping that they don't have to pay you, but they will collect data anyways.
This is happening more often recently. The receipt clearly shows the item, but a few days after scanning, I get a notice that the item is not eligible. So I scan it again and sometimes it will allow it but other times it won't.
My recent experience has shown me that this is not only a great app but a wonderful company. The customer care team resolved an issue for me in an expedient manner and without me having to do more than let them know the issue I experienced. They were wonderful. I'd recommend them.
Ibotta is an excellent way of earning rewards. Customer service is very helpful and prompt in response.
I checked off items that I was purchasing. I scanned the receipt and it didn't give me credit. I had to manually scan the bar codes. I was allowed 5 of the item it just gave me credit for 1. App is not easy to use b why bother.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I didn't realize that my CVS receipt had earned cash back. Ibotta emailed me and instructed me on how to claim it. Nice!
Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
I recently submitted a receipt for cash back, but was missing credit for one item. I contacted support, and they took care of the issue right away. They always do their best to help me out whenever issues arise.
It was pretty simple just slightly frustrating as it took sorta forever for my rebates to be processed. Which I understand since as many loops as I had to jump I'm sure so did the people that helped me. However, the individual who assumed my account was already linked with no proof was annoying. Regardless everyone else was nice, respectful and fast to reply.!
In the beginning I absolutely LOVED Ibotta! Unfortunately, after a couple years, I never really get great Mid-Week or Weekend Warrior bonuses (they're usually 18 offers for $1.00 or 15 offers for $1.00). On Instagram, people are taking snapshots of their fantastic bonuses and posting (10 for $5.00 or 15 for $7.00 or 15 for $10.00). It's not equitable. Very rare that I get offered good bonuses anymore. So frustrating!
Yes I had a problem with getting my bonus cash that I earned I contacted customer support,and they responded fairly quickly and had my problem and my cash in my account quickly that I earned
Well, it was my mistake. I did not add the product to my list before I went shopping in the store. My account was linked to Ibotta and after several tries, I contacted the support team and they were able to resolve the issue for me. So glad I was able to add it to my list after the fact, thank you so much.
Made a purchase. Wanted to try the product (not something we buy) was excited to try it because of the rebate. Was disappointed that the rebate disappeared. They were kind enough to let me have it anyway. Thank you ibotta team.
I had to scan a barcode 5 times. Each time it said it matched. And yet after submitting The receipt I had to do it again! It still says pending even though it matched.
Everything is usually great but sometimes it will ask to scan a barcode that I have already thrown away and I will miss out on cash back.
My cash back was missing due to the way stop and shop grocery coded the Kentucky Legend Turkey product. Ibotta care agents did a thorough search and resolved the issue, I appreciate their diligent work in taking care of this.
The first time I used Ibotta after connecting my account, they emailed me to tell me I had another eligible item on that purchase. I went in and added the offer, and got paid for it. Thanks for reminding me, I appreciate that!
Ibotta is my favorite app. It doesn't take that long to go into the app and pick items with money back that you are going to purchase during your future shopping trip. That is all it takes, and is as easy as that. All the rest is done for you and the money back is in your account quickly after your shopping trip.
I am a great fan of Ibotta. I recently had an issue with not getting a rebate I was owed, sent an email and the amount was credited to me with minimal effort. Ibotta is like a "Christmas club" account for me….i use it for items I regularly buy and watch my cash back grow…cash it out in November and helps with buying stuff for the holidays. A little effort pays off!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!