Overview
Ibotta has a rating of 4.2 stars from 4,520 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
I'm thankful for their amazing customer service because they will email me to let me know that there were items that I bought but didn't put on my ibotta shopping list. So they give you 24 hours to claim those. They make it so easy!
Any time I've had an issue the customer care team members have been kind and helpful. When i've made a mistake they explain fully what I did, and when the ibotta system made a mistake, they fix it promptly.
And the offers allow me to try items that might otherwise not be in my budget - and a lot of times the item becomes a new favorite!
I especially like the fact that Ibotta gives cash unlike many others that give points only. The search engine could be improved however, because you have to be way to specific to see if there is an offer on the items you have purchased.
Constantly have to contact support for missing cash. Purchased correct items, bar code is correct, says you're getting cash back. Then an email, with no information says the item doesn't match their criteria. Even tho it does. Tired of having to fight them for pennies.
Hi Melanie! We understand your frustration and genuinely apologize for any inconvenience caused. We take this feedback seriously and will use it to identify areas for improvement. Please contact us at help.ibotta.com if there's anything specific you'd like us to address.
A friend told me about Ibotta and sent me a referral link. At that time she had redeemed over $600. I wasn't sure how much or if I would earn any cash to redeem. Using this app for my grocery shopping has earned me over $60 to date. Thank you Ibotta!
I recently had an issue with a fairly large receipt that contained several rebates. I contacted the care team with my issue and they resolved the issue within about twelve hours AND they credited my account with a large bonus that I had been working on. They were very prompt in resolving the issue!
Every month I have to contact customer service to give you offers I have completed cuz you don't seem to get them.
I'm so happy with Ibotta, I only need to ask you a favor: please if a rebate doesn't permit a coupon, write it on the offer. The Boost Nutritional Drink packages at Walmart doesn't clarify in the offer that is not possible to use coupon, please clarify in the offer. Thanks for everything Ibotta!
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I had bought something on my ibotta list but had forgotten to check. I reached out to the care team and they gave me credit for the item I had forgot to add before I submitted my receipt.
You guys rejected my receipt because it was wet and ripped. That's not right. I spent alot of money to get the 18 items just to get the 25.45 which includes the $5 bonus. Now you rejected my receipt after I went back to the store and resubmitted and now you lock my account because I want the money that I earned. Ridiculous.
I didn't receive money I thought I was supposed to get. The staff member quickly resolved my problem.
Let me just say- the ibotta team is amazing! Any time I have had an issue with offers or wonky things happening with the app, the team is very responsive- professional and honest. As an honest user of this app, it means a lot as a consumer to have an equally honest company to be a part of. Thanks for helping me save 💚
Credits often go in wrong and you have to contact customer SVC. They give you the run around and what should be a 2 second fix turns into days of back and forth. You can make some extra grocery $ but they make it pretty painful.
Hi Will! We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for taking the time to leave a review and have an amazing day!
You guys have been fantastic to work with and so quick to resolve any and all issues that have occasionally come up. I look forward to continuing our relationship together and I appreciate the dedication to me personally, as a client and to the work ethic that is reflected in everything I've experienced with Ibotta so far. Keep up the great work!
I am very pleased with the quick and satisfying service I get anytime I need to reach out for assistance. Great job to the employees at Ibotta!
I had an issue with my Walmart receipt not being picked up thru Ibotta and the help I received by customer service was excellent. It took some back and forth thru emails. But it was handled properly and within a matter of two days once I completed my info to them.
Great app for additional unexpected savings, especially at groceries and retailers I purchase from. I applaud Ibotta for also being the first merchant (in my inbox) to offer the option to "pause" emails for Mother's Day, acknowledging this day "can be a difficult time for many." For those of us who've lost our Mothers, it's a huge gesture. Very much appreciated versus bombarding my inbox with insensitive emails. Thank you Ibotta! Hope there will be similar emails for Father's Day as well.
I've been using the app for approximately 2 weeks and have already saved almost $60 bucks. This includes 2 referrals.
La Apple ha permito a muchas amas de casa y a mi particularmente, ahorrar un dinero en nuestras compras, el cual servirá para futuras compras o cualquier imprevisto. Tengo pocos días usándola, sin embargo ya he visto buenos resultados. No cambien sigan así.
- Visit Website
- Denver, CO
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!