Overview
Ibotta has a rating of 4.2 stars from 4,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.
I was missing an offer for the bounce 3 in 1 static spray from my receipt submission and had to contact customer service about it. I realized It was rung up as taxable item. I let customer service know and sent pictures of the product and right away they emailed me that I was being credited! They are the fastest and most reliable app for cash back offers that's out right now! Ibotta is definitely my number one couponing app!
It is rare to have an issue with the Ibotta app. When an issue arises, Ibotta Associates are quick to respond. This one time there were a few products that weren't read by the app and I accidentally submitted the receipt. I added them manually but they still were declined. I provided additional information and the issue was quickly resolved. This is a great app!
Gives money back by buying things you use daily. Check Ibotta before shopping and it's better than using coupons.
This app used to be great but the longer I use it the less I like it. After scanning receipts and items you again have to scan to send a ticket to get credits for your purchase. It has become more work to get offers than it is worth.
Purchased the products at Food Lion but cash was not credited to my account. Contacted the Ibotta team and the cash was credited in less than 24 hours.
The Ibotta team acted very quickly to resolve my issues with cash back on purchases made from Walmart and Food Lion. Great customer service!
I've started taking screenshots of what I've been approved for and how much the total should be when submitting because more often than not I'll be given less than what I earned. Kind of comes across as sketchy to me, but I assume it's just the computers being computers.
You give the money then take it back and say it may be an error and you are working on it AFTER you ask us to jump through all the hoops. If I don't have to use Ibotta, I don't. Because I don't trust you.
Thank you for providing your feedback. If you received a message that your Online storewide % cash back has been reversed, it may have been caused in error. We are currently looking into why these purchases were reported as canceled and hope to reinstate any eligible cash back to your account Earnings soon. We understand your frustration and genuinely apologize for any inconvenience caused. Thanks for leaving an honest review and have a great day!
I bought 3 Camphophenique products-any size, any product offer-and it didn't take off my &1.50 x 3 products. I have had this issue before and you fixed it! I can't even get to the Ibotta problem area of the app to complain about it! What's up guys?
I didn't realize that my CVS receipt had earned cash back. Ibotta emailed me and instructed me on how to claim it. Nice!
Easy to get cash back! Dollar General my fav store is on Ibotta. The Dollar General store has lots of convenient location for my family, in all surroundings city's. Ibotta can be used on vacations too.
This is as bad as clipping coupons, lots of products we don't purchase or unavailable in our area. When I find an offer for something I buy, the offer is not available for very long. I find this site time consuming.
Thank you for providing your feedback! We understand your frustration and genuinely apologize for any inconvenience caused. Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I use this app but it doesn't offer enough products that I purchase.
Sifting through all the products that I don't use is worse than clipping coupons.
I love Ibotta deals. It's super easy to use and there are always good deals. There are so many stores that use Ibotta and redeeming the cash for gift cards is easy. If I have a problem it is resolved quickly.
I have been using Ibotta for several years now. Besides being a fun tool to use I have saved QUITE a bit over the years. It works pretty darn well but from time to time experiences some small issues. However when those happen my experience is that their customer support does a great job in resolving the issues. Highly recommended. This app should be on every shopper's phone.
I joined Ibotta a year ago and really didn't pay much attention to it until prices of everything went crazy. If you track and apply yourself, this is the easiest and most faithful way to save money. Great support team and excellent responses!
I am amazed at how quickly they find missing reward items and contact me to add them to my account. That has happened several times lately and has added up to a lot of money.
Have not received cash back,on my last 2'orders and my account is linked I've emailed them 5 times this week thought they were great till this happened they owe me 16 and change, they've totally ignoring me not thrilled with this company
Ibotta is a great app that is easy to use that saves me money. Sometimes you might have issues with your rebate amount, but the care team is responsive and helpful. They addressed my concerns quickly and helped me right away. And they were very nice about it! I appreciate their team.
Horrible is the best word I can describe ibbott. It seems like lately ever receipt that I scan it goes into a long wait time and the app would say it match the item then say no cash back money found this is very very irritating
Often I made a purchase based on the ibotta app only to find out it didn't qualify because I missed a criteria in the fine print. Just transferred the money I had to my PayPal account and deleted the Ibotta app.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
After shopping at CVS Ibotta sent a notification that I had missing cash back. So awesome of them to do that!
Ibotta has rebates for your every day purchases. A nice way to earn a little cash back.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!