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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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In the beginning, Ibotta was great, but for the last couple of years, almost every receipt I submit is either rejected entirely, or the high dollar coupon items are rejected, even on the "any size, any variety" items. I keep hoping they will get the bugs worked out.
I hadn't used Ibotta for years and started using it again. I made a mistake on an item I thought would be credited by Ibotta but, my bad, it was not. I read it wrong and the one I purchased was excluded. I contacted Ibotta and they got back with me quickly, explained the situation, and credited me with the amount. Yeh, Ibotta.
At first it was giving any items more frequently and higher amounts but after having the app for almost six years it has pretty much dropped any items and lessened the amounts.
Some stores have nothing that I buy or add onto the app.
When I uploaded a receipt today, the amount I was to earn for 2 products I purchased were denied. I contacted customer service in the app and within the hour they had resolved the issue and I received my dollars! Love this app! 💵
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had trouble getting one of my "cash back" offers to show that it qualified, it kept denying it. I contacted Ibotta, they responded so quickly, adding my cash back to my account.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is so helpful in any situation that I've ever had and I'm grateful for their help. I've already made alittle over $1,500.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I needed to reset my password but had a new email and didn't have access to my old email. Submitted a request on ibotta for help and they responded within minutes and got it taken care of for me. Very good customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The app generally works very well. On rare occasions there is a problem. Customer service replies promptly, politely, and accurately. Can't ask for more than that!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
While Ibotta seems to be initially managed robotically, one can reach real people in the case of customer service issues, and the service they provide is outstanding!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had not received my money from a trip to Kroger! They were very nice to email me right back and fix the problem! They gave me all the money I earned!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love to shop at Kroger but I hate shopping at Kroger with Ibotta. It's always such a delay on getting your credits for what you purchased. I bought two body washes on one receipt. Why would it take over 12 hours to get the credit applied? Just two delayed with Kroger. When I shop Walmart or CVS, it's immediately credited and applied.
I love using this app, especially when I want to save money and earn cashback. Use this code to get cash back: nwipudf. I love that the support team actually takes the time other day to help you out whenever they can.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing $5 from a purchase that should have worked using the App. It did not so I had to connect to customer service. They were prompt and issued me the $5. Ibotta is always helpful.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I'm very sad about this I have been saving my cash back for a birthday party for my God daughter and I feel like $250.00 has been stolen from me I spent $1,000s of dollars to get this money back please fix
I bought cover girl makeup and when I went to claim the rewards, it said it didn't qualify, all the other covers girl make did.
I appreciate the Ibotta app. I have earned several hundred dollars on it, which I use to buy gift cards for my mom. Whenever I have an issue of some sort and contact them, the people, e.g. James, whom I just corresponded with, are always helpful, friendly, and accommodating. Low stress, high reward! I highly recommend Ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm really pleased with my service with Ibotta. They take care of my problems right away. Thanks again Ibotta for making me a proud customer.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I hadn't received my cash back from an item I purchased online through Walmart. I reached out to Ibotta care team and they quickly resolved my issue. Thank you again, Sebastian, for your help!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I do love when I can get money back form ibotta. This time I had an awesome care team member helping me! Cruzel did a great job! I don't recall bad service from ibotta care team.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great choice for cash back so many stores and products offered! Just pick ur product and snap 🤳 your receipt & just like magic your rewarded. Also great customer service they are very fast to respond to your needs. Best cashback choice in your App Store. So time to shop!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.