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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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It did take a few messages to plead my case but Ibotta tried to help me out where they could and in the end, they worked with me and gave me the credit that I deserved.
The customer service team with Ibotta is the best! They are always quick to respond and happy to help. I recommend Ibotta to everyone I know.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I can't believe how easy it is to make money. Just a click of a receipt. I am so surprised when I ask people to sign up and they say no I just don't understand. At first it took awhile to remember to go into the app and mark things. But before long I was into it. If needed I can use the extra money for Christmas gifts
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I reached out to customer service due to not receiving cashback after submitting it on the app. Junrey D emailed me and solved the issue within minutes!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I scanned the can and 2 were without beans and 1 can with beans. The 2 can weee 2 for $5 on the receipt and the other was separate. Now it says expired but you can still select it.
Love the opportunity to save in this economy! Also anytime I have ever had to reach out for assistance, it has been fast and the representative very helpful.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a receipt that wouldn't scan, and it was clearly in the list of items I had marked. I contacted the Ibotta Care Team through Carlotta the AI assistant who walked me through opening a ticket. Within minutes Ralph I. Responded that my issue had been resolved and my money was added. Thank you for the excellent service!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My experience with Ibotta has been generally good, but it only really seems to work well when I am permitted to submit my receipts in the app as opposed to only being allowed to claim rebates by linking a loyalty account. Example: this past weekend I shopped at Sprouts and I had linked my loyalty account to my Ibotta account, added offers prior to shopping, and did not see any rebates applied. I was able to opt to submit a receipt and then was awarded my rebates and all was fine. In some cases, there is no option to submit a receipt so I'm not encouraged to attempt to earn those rebates since it's not clear to me that it'll work.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
A few times my receipt hasn't scanned or uploaded. Each time, they have resolved my issue in a timely manner and found my missing cash, applying it to my account. Great service. Great app.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was missing a rebate and the page would absolutely not load for me. Customer service was able to get me taken care of quickly and find my rebate for me.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
When I shop at a store, especially one where my loyalty card is registered with IBOTTA, I would like to automatically receive credit for eligible items. I should not have to go back and add the product to my IBOTTA account in order to get credit.
Please offer cash back on many more products or all products at CVS. I would also like to have cash back WITHOUT having to add the item to our CVS account in order to get cash back. This is an unnecessary extra step. It would be so much easier to go to the CVS link and click ADD ALL PRODUCTS. I would like to see this with all the stores that we shop at.
Had an issue with rebates. Customer service was quick and extremely helpful. I have been using the app for over a decade and only had to reach out a couple of times. Every time I have — they always resolved my issue. Thanks for having such a great support team.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have had to contact customer care twice in the almost two months I have been using Ibotta. Both times I was taken care of kindly, knowledgeably, and swiftly. I didn't wait more than 24 hours for a response, and both times they resolved my issues to my satisfaction and actually beyond. I cannot believe that an app made to give me free money for doing my shopping bothers to employ wonderful people, but they do. Every person I have dealt with has been courteous and capable and cemented my love of this app.
In almost two months I've earned $54.10. It's been so easy. Love this app!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have some trouble adding my receipts from Kroger, but the people who work there always help me out, thanks to Ibotta for having good people working with them, thanks!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had some issues with my Ibotta account. I needed to reach out multiple times, but all technicians were so helpful and patient. They were able to get things worked out for me and I appreciate their professionalism and perseverance. Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta to save on every day purchases. I have been saving for along time with this incredible app. I'm happy that someone know budgeting is the key to live and give back to people.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta customer service representatives go above and beyond to help with any questions and are always on the side of the customer.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a problem with getting credit for a product I had purchased and I was unable to claim ot in the app. I contacted the chat bot and was referred to customer service where it was resolved in less than 24 hours.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I reached out because I was having trouble getting some of my cashback rewards and they helped me get it solved so I didn't lose them
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Had a bit of an issue with forgetting to mark my coupons before my receipt was automatically submitted.
Emailed customer service and got a very quick response.
They took care of getting my money added to my account with no issues.
I absolutely love Ibotta!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.