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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I have to tell you Ibotta gave me tons of savings that no other app did. The app offers free stuff here and there for you to try. And there are tons of offers to choose from. Most offers are extremely useful. I wanted to say out loud their customer service is above and beyond. They handle issues professionally and effectively. Thank you Ibotta! I have saved almost $2500 ytd. 6 years.
I did not receive the $2 for downloading the Box Tops For Education app. Not to worry! Mercedita Reviewed my support message and made it right.
Thank you Mercedita!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been a member for several months and when visiting site was automatically logged in. Today I go to site and I'm logged out. Cannot remember password and it will not the requested link to my email. Yes, I checked the Spam folder and sent three more requests and nothing. Normally I'd just forget about using this app again but I have earned over $31 and want to get back on my account
Ibotta is a wonderful app! I highly recommend it for anyone who likes to save money! They don't require you to buy something you don't want to or ordinarily wouldn't. You just go about your normal life and save some money in the process. If something does not go right and you have to interface with their customer care, they are just about the best! They are normally quick response unless they are backed up, and are quite pleasant and warm. They are a pleasure to deal with.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a problem with my account and customer service got with me right away, They fixed the problem. I appreciate the awesome customer service and the quick response, they truly made my day.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I submitted a receipt for review because I was missing a rebate. Joel, Ibotta representative, was quick to respond and resolve my issue. I appreciate how easy Ibotta makes it to communicate with their customer service department. They're efficient, timely, and friendly. Highly recommend!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This person right here is amazing. They helped me so much for so many issuses. And I've cashed out $21.70 in a week of Ibotta. They are absolutely the best ever
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Overall my experience with Ibotta team has been great. Usually quick responses and they have always handled situations very well and usually in favor of the customer. They are courteous and professional
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Comment:
I had an issue where my Beyond Beef offer didn't credit correctly, even though I scanned the product and followed all the steps. I contacted Ibotta support, and they reviewed my receipt and manually added the $3 cashback for me.
Really appreciate their patience and helpful service. Thanks for making it right!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta. I can Honestly say I don't remember to use it all the time. I had a great experience earlier as they notified me that I had cash back just waiting for me to activate the offer. What a great thing to do for me. Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing cash back and the Ibotta team took care of it. The app is easy to use and works great with my Walmart app. Missing cash back is extremely rare, but when it happens, they always come through.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Im new to Ibotta and over Christmas break had trouble accessing my savings trying to withdraw it to a gift card. I reached out to customer support and Jean came to my rescue. She was able to find the problem, unlock my account and send me a very nice email in return. Im very happy with Ibotta especially the customer service I was given.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a bonus that did not credit even though I purchased the correct items. Ibotta customer service quickly resolved the issue and updated my earnings. Very pleased with the service and love ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The Ibotta customer service team is top notch. They help you as soon as possible and are always polite and courteous. Great bunch of people!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I used app for my Home Depot online purchase to save 4% never received that. Contacted customer service and I got a rebate of $. 17 not sure that 4% of $40 is $. 17?
Surprised I got this rebate because I went to the same store several times in December. One time I had a lot of stuff on my receipt and when I got home I tried to redeem my receipt and it just kept talking about I needed to link my account and would not let me submit what I had picked out manually nor would it let me link my account which I tried to do that several times. I was trying to figure a way to contact Ibotta for help and could not find a way to contact anyone to ask how to do link the accounts. Yesterday morning I was once again trying to figure out how to link my Schnucks account before going shopping and couldn't do it, so I didn't even bother to pick out any items for rebate and I guess the rebate I got was left over when I selected it earlier this month. Unless I was overlooking something, I did not see a way to contract anyone through the app on my phone and every time I tried to load the Ibotta account on my laptop, it would not load. Sounds like from the email I received about this rebate that your having problems, so perhaps it's being fixed. I hope so. I've started ordering on line with Walmart for grocery deliveries, If I choose items for rebates when I order on line with them will I get the rebates. I think the only rebates I saw were rebates for the 1% total. Seems like I had other things on my receipt at least one other time. The last question on this that says "Did you contact Customer Service..." I could not figure out how. So that's why I clicked no.
I've used Ibotta for many years now. They never disappoint! The customer service team is top notch! I highly recommend Ibotta.
I had purchased seven items to help me qualify for a $10 bonus. The ticket was not showing that I qualified for the items purchased. I reached out and received very timely replies and reassurances that the situation would be looked into and taken care of. I felt skeptical but I'm happy to say I was wrong for feeling that way. Ibotta fixed the error and applied all credits to my account. I think everyone should use their app! Look at it this way…if you don't…you're just throwing money in the trash. I prefer it in my pocket instead! Thank you for giving ppl a chance to earn money back and taking care of us when errors happen!
Ibotta customer service has always been fantastic with me. They get back to me immediately when I have a question and take care of it fast. I so enjoy using Ibotta and use the cash for my Uber.
Y'all were experiencing troubles with the site. Staff responded quickly to my message asking that you review my purchases. Credit was applied. Thank y'all
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!