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Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Cutwater Canned Cocktails $4.00 offers says "any variety" 4 pk only limit 5 Date of purchase 12/29/2025 5:37PM Bens Liquor 221 Ocean Blvd suite B Los Fresnos, TX ******* I purchased 5,4 packs cost $12.99 each sub total $64.95 sales tax $5.36 receipt total $70. 31. 1 Cutwater Mango Margarita 4pk ************** (bar code not in ibotta system) Cutwater Long Island 4pk ************** (bar code not in system) Cutwater Peppermint White Russian 4pk ************** (not registered) I received only $12.00 cashback... I am MISSING $8.00
I like using Ibotta to build my savings through the year. Since Ibotta has started reminding me I overlooked an item for cash back I have even more savings.
Ibotta has paid for so much: furniture, Christmas gifts, online gaming and my daughter's extensive home library. The customer service is top notch! They always help me get my cash back when I've read the fine print and kindly let me know when I didn't. It takes a little work but with bonuses and cash back on items I buy anyway, Ibotta is my personal savings account!
I love using my Ibotta app. I have gotten cash back with ease on so many purchases. A couple times I have had issues where the purchase doesn't go through and I don't see my Ibotta return but it's simple to reach out and open a ticket with Ibotta and fix the issue. All I've ever needed was my email confirmation with the purchase date and order number and they have always made it right for me with no hassle. The customer service is friendly, courteous and knowledgeable. They always explain why something may not have worked but then they always maw it right for me.
I had an issue with cash back. A team member responded a day later and was able to fix the issue. Very satisfied with the service!
I was missing an offer. I reached out to Ibotta with my issue and provided documentation. The representative read my submission, understood the issue, and I received a response and resolution in less than 24 hours. Excellent customer service.
The Ibotta app was not crediting me on an item that was clearly eligible. I had to go through the team and they did resolve it
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I think it would be nice when you inform me that I missed an item to receive cash back on you would inform me what item it was this happened to me last week and I could not figure what item to resubmit. Thanks
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
You always have too many exceptions on products. Example: bag of candy 3.7 oz - 5.3 oz. That means 3.7 to 5.3 to me. No - I buy the 4.5 - it's not included in offer. Buy 4 yogurt, oops can't be different flavors - you have to buy 2 sets of four of same flavor. The only Walmart here doesn't even carry half the brands on your offers!
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. In addition, to help us investigate your missing cash back, please share any details that can help us locate your purchase. You can also reach out to Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. If she’s unable to resolve your questions, she can assist you in submitting a ticket to our Care team on your behalf. Thank you!
Requires time and patience to look through the offers. Sometimes the items are not available or hard to locate in the store. Thanks for the 'For You' list that puts my usual buy items for me to see first.
Linking your store to the ibotta app would be easier, but I don't trust it to find all the coupons that is available.
I spend 4 hours looking at all the possible coupons and reading the fine print. If you dont read the fine print, (for buying the exact size, buy 2s, only one time counts) then I've wasted money buying the product to get the discount when I could buy a cheaper brand instead. Some things they show a picture of doesn't even get the discount.
Then I spend 2 hours in the store searching for the product advertised. It takes a lot of time.
Anytime I ever have a question or an issue, the resolution team is always there to assist me and resolve any and all issues in a very timely fashion. Thank you Ibotta for all the hard work. Hands-down the best app ever.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had made a purchase with a verified product on Ibotta but the app was not recognizing the UPC code nor was it allowing me to manually enter to recieve cash back. I reached out and within 1 day - had the rebate added to my account. Great, quick service - love this app! I have been saving so much!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I buy what I need or want, not what the store or ibotta is pushing. I spend $150 at a grocery store and only get 15 to 70 cents in savings. It seems as though everytime I get a pittance of savings on an item, it never shows up again. Every item that I check is telling the store and ibotta that I may be interested, and then it falls off the list and doesn't return.
This is a mining operation for the store and ibotta - popular and quality items are not consistently offered while they attempt to push non-sellers. That's how I see it.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
Phone wouldn't link. Customer service is tough to access! But, finally email worked. It took a few explanations, but they finally solved the problem
I have been having issues with the app not reading my purchases correctly. Just now I purchased Poppi at Sprouts and I am getting a different cashback for a Culture pop drink.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I've had to reach out to Ibotta several times in the last few months & they're always very helpful in resolving whatever problem I'm having.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
My Dollar General account hadn't retrieved a receipt for purchases made including Ibotta offers. I reached out to the support team and they were able to find the transaction and manually credit the amount of the Ibotta offer redeemed. Ritchie was able to assist promptly and kindly. I hope he gets proper recognition as a highly valued member of the Ibotta team!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased a product i was supposed to get money back on and it was denied. The specifications said one time per receipt, not one time per lifetime.
I'd sent a screenshot of my purchases and the receipt and a screenshot of what you said you would pay, which is $2.00 for the liquid All. You gave me $0.75
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. We reviewed your Help Desk ticket, and the Care team responded. Please refer to the email associated with your Ibotta account to view their response. You can use this ticket for any additional communication regarding this inquiry. Thanks for leaving an honest review and have a great day!
I was missing cash back and even my offer was not pending. I reached out to Ibotta Help and I was able to get this resolved within 24-48 hours. If not sooner! Very friendly and made sure all was taken care of and I got my cash back!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.