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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I sent feedback regarding a cash back amount, Shiro M. Promptly, kindly, and compassionately communicated back and efficiently produced resolution. This is a great app and have tremendous people making it all possible. Thank you.
Im not loving it. I think ive earned points and there's some sort of catch. This size not that this flavor not that. You didn't push a button.
I have used Ibotta for over 10 years now and I LOVE it. It's a fun way to get money back on items o usually buy, but also learn about others. The customer service is top notch as well!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Marko did amazing job handling quick my issue. Thank you Marko!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Customer service is always great with any missing cash back! Highly recommend!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I recently had an issue with missing a cashback offer. The staff handled the problem and resolved it quickly. I have been using Ibotta for several years and have received over $2000 in savings!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love using Ibotta and I highly recommend it to everyone that wants to earn cash back. It is easy to use and if I ever have an issue with a rebate, I know that when I contact customer service they will always address my concert in a timely manner. Thank you Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a receipt for cash back, but it was not accepted because I folded it. They allowed me to resubmit it and subsequently approved the cash back. Thank you so much, Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing cash back on an offer and the customer service solved it for me in no time and I got my cash back
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My first withdrawal was hung up. They had a high volume of support tickets so it took a few days to get resolved. It was easy though.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
On two separate occasions I have purchased Lego sets from Sam's Club. Both times neither purchase received the rebate, although receipt stated item and I scanned the item upc as requested. The items were definitely the items in the Ibotta site. Have tried to contact customer service/support, but no success.
Anytime I have issues (which isn't very often) the customer service is always so helpful and responsive. My problems are always cleared up quickly.
Ibotta is an awesome app!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with my receipt- where I couldnt upload it. The team not only handled my questions with kindness and accuracy, they continued to update me with progress and made exception to help me with my funding account.
Every person was amazing and I just referred my dad to use the app
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This app is great for cutting down your grocery bill and gives you an excuse to try new products but I really love their customer service. It's very consistent with responses and extremely helpful when there are issues with the app.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
When the app didn't initially give me my cash back I reached out for it to get applied, just had to send my information from the purchase
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I received a very quick response to my offer review request from Customer Cate Team and my issue was resolved promptly. Great service!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Best money saving app and if you run into any issues along the way they are so kind and helpful and always there for you to help! Sign up make yourself some cash back!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
There was an issue with Ibotta not recognizing an offer and I initially got someone named Scarlett who was of no help even after proving all proof I could provide about how the offer did not go through even when I put "missing cash back" she did not resolve my issue. I resubmitted another request and got aries and aries was so helpful. Aries recognized the issue and was able to assist me. I'm grateful Ibotta exists in a time where the dollar is losing its value so fast. This app has made me save a lot of money and I'm glad I got great customer service from Aries. Keep up the great work.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue getting my cash back for a Lego set at Macys. For some reason Macys reported my order as cancelled (which means I wouldn't get an Ibotta refund for the item I ordered), although it was not. When I reached out to Ibotta with proof of my order being processed and shipped, they were quick to respond and issue my refund. I'm really happy and appreciate how quickly they handled this and will continue to use Ibotta in the future.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue where my account was credited with less cashback than expected, but the support team reviewed it and credited the difference in minutes. Great service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!