Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I had a problem when I did not get credit for one of the online purchases I made. I contacted customer service, and after submitting a little more information, the credit was posted to my account. Easy-peasy! Thanks for helping!
I've been using Ibotta for many years, feels like at least 10 or so. My ex husband and I shared an account until we didn't and now I have my own. There have been many changes over time, to be expected, Have enjoyed watching the company itself evolve, grow and expand your platform. Ibotta takes good care of their users. Thank you for being such a solid support system for those of us who need one
Every time I buy more than one of an item I almost never get the cash back. On my last Publix receipt I clearly have Promised Land milk, one chocolate and one strawberry. Both qualifying items, yet I only got credit for one. Tried scanning bar codes, but no luck. This is frustrating when using your app.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with a picture of my receipt and $ being removed from my account (due to clarity, which the ink at some stores is very light). Customer service quickly fixed the issue within 24 hours. Anytime I need to contact them about anything, they quickly get back to me.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The app has a glitch sometimes it doesn't recognize the quantity of purchased drinks at the bar, but when you contact customer service they always help very fast! So overall experience with the app is excellent! The last time I have been helped by Pinky V! Thank you ibotta for helping us earning cash back on any kind of purchases!
I love Ibotta, I shop and get cash app + bonuses for purchases. Their customer service is cordial and fast to responding and have provided a positive resolution the times I've reached them in regards to being locked or other small issues. Thanks so much!
I had an issue with one of my bonuses and emailed customer support. Brenda stepped in and immediately assisted me in the situation and made everything correct. Very smooth process. Ibotta is a great company and has top notch customer service.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Over the last two years, Ibotta has become part of my weekly shopping. Products with great rebates create an easy way to save and try new items in addition to stretching a budget. The support staff responds in a timely manner with solutions to questions. Thanks ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been using the Ibotta app for 6 years now. Very seldom do I have an issue with rebates but when I do they handle their business! If you are not using Ibotta for cash back I don't get it! This is a honest and straightforward statement. No incentive.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was about to delete the app because my biggest earning didn't go through for about 3 weeks! I thought there is a scam! But as soon as I connected your customer service, it was taking care of! Big thumbs up 👍
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I messaged Ibotta support with a technical issue I was having with redemption, and they reversed and credited the correct associated items right away. Much better customer service than another rewards platform I use!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have earned over $1000 in just a few years through Ibotta! I am so impressed with how easy it is to use, redeem my rebates, and cash out. I often use my balance to buy a gift card and earn even more. The customer service is always right there to help and even go above and beyond! I am truly impressed and am very grateful for this company. 😊
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I appreciated the fast response of the team, they review the offers and assist with urgency. Thank you for all your help. You are appreciated. I'm a single mom saving because I have a reduced on salary and every penny helps. Ibotta is a great app that help save and make things affordable.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I'be Been with Ibotta for a few years now and the money back is fantastic! It's fun just browsing the items and picking out what I normally buy and than some other items that I wanted to try. It's almost like playing a game with real money. 🤑💰💵
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with cash back not showing up in my account. The customer service rep quickly got in touch with me and together we resolved the issue - all within 15 minutes. Appreciate how quickly this was resolved.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I got an email saying cash back was removed due to a possible return or sale cancellation (a month after the purchase). I did not return anything, so I contacted the care team and this time they didn't put me through the tedious task of uploading pictures or relocating all the items from my purchase. They just simply gave me my earnings back. It was just over $2, which is a lot considering I've had to go back and forth for 80 cents in the past. This was a much greater experience.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was pleasantly surprise by level of customer service that I received from the Ibotta team. The team member was very knowledgeable about the situation and went above and beyond, not only fix it, but to provide a detailed explanation so that it will not happen again.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a receipt that would not scan or take the code with manual entry. I contacted customer service and they got back to me within a few minutes and took care of the problem. They credited my account for items bought. I'm very happy with their friendly fast service. Thanks!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
When no other customer service rep would help, I had one that did. Ian P really went above and beyond in helping solve my issues with Ibotta. You buy something that is in the app and it says the barcodes don't match, when you have the exact same one posted. No response through the app from anyone until Ian P got my request. I really appreciate having a customer service rep that shows they care. CSR at its best!
There was a problem with a liquor receipt, which is the same I get each time, and it was fixed in just a few hours.
Best service.
I don't remember, think it was a suggestion from someone else, but I'm glad I did. Have been a member for a long time.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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