Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
This has been the best experience with a shopping app to earn money or similar items.
Always respond for any questions I have.easy to use. Cash back always on time
Great way to save money and the customer service is amazing.
I send in my receipts and most of the time I don't get my money
It's nice for a change to get something back for items I purchase on a regular basis.
All offers were included. Quick turn around. Only wish all the items were at my Walmart
After some frustrating submissions, lately, it was so refreshing to have a very quick turn around. I did not have to add any missed items right after I submitted and none were taken away after being accepted initially. I did not have to worry that I missed the bonus because something was rejected. And it came back almost immediately… I did not have to wait 24 -? Hours. Thank you, sooo much. This is the IBotta I love!
They fixed my problem in a timely manor. Very satisfied with the customer service.
Great Service from Ibotta. Problem Solved. It took shorter that I expect.
Thanks
Not many products to choose from! Very time consuming!
Thank you for your feedback, We apologize for the inconvenience and have passed your message along to the appropriate team for further review. We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
They help me with my issues I appreciate the time and consideration
The app is awesome and I've made close to $2,000 in less than 2 years.
Very easy to use the app and most of all I saved money 🤑. Thank you Ibotta.
Customer service went above and beyond to assist me in resolving my issue. Thank you so much!
Always courteous, prompt and understanding when taking into consideration any request.
Still waiting for my Giant Eagle money back. Why do you make it so difficult
Hello Louise! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Really appreciate receiving a notice when I've missed a cash back opportunity!
I appreciate the help you gave me when I had some problems with my claims I love ibotta
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- Denver, CO
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!