Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Very easy to use I love getting money back on everyday purchases that I use so it's a win-win
If you ever get a new phone they will close your account and keep your money. This place is a scam!
I like it but the only thing is that I couldn't add my bank account so I had to get a gift card so I hope I know how to use it from my phone
Quick response from customer service representatives
It was very easy to use this app and get cash back on things I was going to buy anyway.
This was the first time when I had a issue, it was easy to correct the problem!
Generally I like the Ibotta app, but having to ask about missing cash back is a pain.
Persil laundry detergent 100 oz. Not had any problem except for the past couple of weeks.
Typical application bugs but the customer service team makes it right.
Love being able to get cash back on items I purchase. Also tempts me to try new items. Thank you!
Sometimes miserable to go thru the process of getting help in missing cash back
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
Love this. Great app and great way to save and make money. It's also fun.
I have been unsuccessful in getting my money back. Maddening!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Cash credit is in my account instantly even before returning home
It has been great using the Ibotta app when I am shopping.
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- Denver, CO
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!