business logo of Ibotta

Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,366
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star
Arizona
2 reviews
0 helpful votes
Follow Gwenda B.
Unfollow Gwenda B.
Send Message
Share Review
Report Review

Az saver
July 9, 2021

I love using Ibotta. It has become a challenge to see how much I can save. I always use my savings for Christmas shopping. I do wish there was more brands that offered a savings back.

Date of experience: July 9, 2021
Maryland
1 review
0 helpful votes
Follow Kristina H.
Unfollow Kristina H.
Send Message
Share Review
Report Review

I am in love with this app is so easy to use and who would not want to get free stuff in cash back. It's a must app it for people who like to save money

Date of experience: November 19, 2021
Colorado
1 review
0 helpful votes
Follow Marge W.
Unfollow Marge W.
Send Message
Share Review
Report Review

Once again I was not properly credited for two multiple items at Safeway. The Safeway receipt now lists multiple purchases of the same item in the same line, with the numeric indication of the number of items. Receipt submission does NOT get this right, despite my scanning each item purchased. I requested the missing cash back following procedure in the app, again scanning each additional item as requested and approved. Yet, even the review does not give me the credit earned. Once again, I have to go through the process of requesting the additional money owed, first going through the ridiculous routine with the unintelligent Chat bot. IBOTTA, FIX THIS RECURRING, FRUSTRATING PROBLEM!

Date of experience: February 27, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Marge! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

New Jersey
1 review
0 helpful votes
Follow Morgan X.
Unfollow Morgan X.
Send Message
Share Review
Report Review

Help with account.
April 24, 2024

I needed help with my account, and not being able to log in. The responses back were very quick, and explained how to fix my problem. I'm very pleased.

Date of experience: April 14, 2024
Pennsylvania
1 review
0 helpful votes
Follow Maira J.
Unfollow Maira J.
Send Message
Share Review
Report Review

CASH BACK
August 26, 2024

I was missing cad back and a bonus, and I Ibotta team were quick on resolving my issues!

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
Follow Jeanne J.
Unfollow Jeanne J.
Send Message
Share Review
Report Review

Missing cash back from grocery delivery
March 12, 2024

I filled out a simple email form (provided on the site), sent a pic of online purchase, showed pics of eligible items not credited, had the cash in my account in just a few hours.

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
Follow Penny D.
Unfollow Penny D.
Send Message
Share Review
Report Review

Thank you
May 14, 2024

I have been using Ibotta since May 2023 and was able to pay for our Christmas last year and due to the amazing offers, great Customer Support Team and ease of use I am on track to pay for Christmas for my famiy of 7 again this year. Any time I have had issues the CST is quick to review and respond.

Date of experience: May 4, 2024
Illinois
1 review
1 helpful vote
Follow Joanna J.
Unfollow Joanna J.
Send Message
Share Review
Report Review

I'm done!
July 7, 2019

I thought it was me until I read other reviews. If you have a purchase over one dollar they hassle you. They tell you the receipt is blurry and to send another. This usually happens after an offer expires so you can no longer claim it. Also if you have a larger amount owed to you they refuse to pay and give you the run around. It is not worth my time. They offer you something and then refuse to pay up when you make the purchases. DON"T WASTE YOUR TIME, IT IS FRUSTRATING DEALING WITH THESE PEOPLE!

Date of experience: July 7, 2019
Alabama
1 review
0 helpful votes
Follow Ronald Q.
Unfollow Ronald Q.
Send Message
Share Review
Report Review

Worth every minute of my time!
April 18, 2024

I have received almost $3000.00 back, money that would have been sitting out there that is now in my pocket. If you have been on the fence you should really just download and try it out.

Date of experience: April 8, 2024
South Carolina
2 reviews
0 helpful votes
Follow Leah A.
Unfollow Leah A.
Send Message
Share Review
Report Review

Correcting mistakes
April 21, 2024

I am not just writing about one incidence but incidences throughout my many years with IBOTTA.
Everytime I have had any issues, be it my fault or otherwise, I have ALWAYS had the issues resolved promptly and to my satisfaction.
I LOVE using the Ibotta App!

Date of experience: April 11, 2024
Washington
1 review
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Send Message
Share Review
Report Review

It is cumbersome.
April 10, 2024

It is cumbersome to search for each thing. If I could just scan the barcode and have it match purchases to items available for reimbursement it would be more effective

Date of experience: March 31, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Michael! Thank you for sharing your concerns. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your feedback is valuable, and we're using it to improve our services.

Nevada
1 review
1 helpful vote
Follow Ruth V.
Unfollow Ruth V.
Send Message
Share Review
Report Review

I first joined Ibotta in 2014, but didn't really use it until 2017. Scrolling through the offers, reading, and selecting, takes quite a bit of time and is pretty tedious, I have to admit. I've never been prevented from cashing out my money to Paypal, or using it to buy gift cards (I've done Walmart and Home Depot so far). Yes, some items that should qualify for an offer don't (usually a data entry error where they haven't input the specific barcode of the item you purchased. Just happened to me with Kashi cereal at Walmart. I used the help option in the app and had my credit the next day. Since that cereal would have given me the Kashi bonus, they credited me for that too.) Reading the offer wrong will absolutely result in no credit. For instance, I love Dukes mayonnaise. They recently put that on offer in Ibotta, and I was like, score! I bought one, and submitted it. It didn't show up. Reading more closely, I needed to buy two. So, I went back to the store in a few days when I needed to get some other stuff, returned the one, and bought two. This time I was credited. Easy peasy. But, you have to read and pay attention to details. And that scrolling, reading, and selecting takes time. But I'm almost to $1000 back. That's real money.

Date of experience: April 16, 2021
Maryland
2 reviews
9 helpful votes
Follow nancy V.
Unfollow nancy V.
Send Message
Share Review
Report Review

Not worth your time. Initially, I enjoyed using Ibotta and found it relatively easy and worthwhile. However, over time, the changes they have made to both the website and the app have made it totally impossible for me to access. You can no longer see either offers or your balance on the website, and they apparently have no plans to go back.

On my older iphone, I'm space-limited and am unable to download the latest version of the app (earlier versions are unavailable). I would only be able to download the app IF I changed the operating system on my phone - which I not only can't do due to space, but don't want to do just so I can use their app. Even though I explained my situation to Ibotta (I asked them to send my funds along to my PayPal since I no longer had any way to access their program), their only responses were: to ignore the circumstances, delay their response so as to deduct their non-use fees, tell me to download the app, tell me to change my operating system.

Any decent, consumer-friendly company would have a functioning website, make it possible for users to access the service via older versions of the app, be willing to understand how they have diminished access, understand the value of satisfied users, apologized and sent my credits along to PayPal. Instead, Ibotta insists on being consumer unfriendly, intransigent and seemingly more interested in imposing fees.

Stay away from Ibotta. Far away.

Date of experience: January 28, 2019
Connecticut
1 review
0 helpful votes
Follow Gladys R.
Unfollow Gladys R.
Send Message
Share Review
Report Review

Great App!
November 15, 2021

At the beginning I didn't know how to use it, my sister show me how and know I be saving a lot and got money back from shopping! I got my turkey almost free. Thanks Ibotta

Date of experience: November 15, 2021
North Carolina
1 review
0 helpful votes
Follow Christina W.
Unfollow Christina W.
Send Message
Share Review
Report Review

Ibotta
January 2, 2023

So far I love using ibotta.Would be nice to see more brands up for bonuses.I definitely refer it to anyone wanting to try a receipt rewards app. Thanks for the rewards Ibotta.

Date of experience: January 2, 2023
Indiana
1 review
0 helpful votes
Follow Kendra M.
Unfollow Kendra M.
Send Message
Share Review
Report Review

Ibotta lotta savings!
May 23, 2022

I have enjoyed the Ibotta app, and saving money! I have just hit the 50$ club and I've only had the app for a month. Simple to manage and helps you save on every day items.

Date of experience: May 22, 2022
Wisconsin
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Send Message
Share Review
Report Review

They even email me when I missed something!
April 30, 2024

I am impressed! I'm pretty diligent about adding offers, but when I placed an online CVS order I got an email alerting me I missed something. I added it and immediately got my $5 credit. Pretty cool!

Date of experience: April 20, 2024
Ohio
1 review
0 helpful votes
Follow Dana G.
Unfollow Dana G.
Send Message
Share Review
Report Review

Ibotta Saves
November 29, 2021

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

Date of experience: November 28, 2021
Florida
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Send Message
Share Review
Report Review

Great rewards program!
October 9, 2021

It's amazing how much money you can save and get back with Ibotta! I only wish they had this when my kids were younger because I could be really raking in the bucks! Thank you Ibotta, YOU ROCK!

Date of experience: October 8, 2021
Illinois
1 review
0 helpful votes
Follow Tanya S.
Unfollow Tanya S.
Send Message
Share Review
Report Review

I did it!
April 10, 2022

I love it when you can earn money when you go shopping. Helps with your grocery bill. What's even sweeter is when ibotta puts out a bonus so you can make more money

Date of experience: April 10, 2022