The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I love using Ibotta. It has become a challenge to see how much I can save. I always use my savings for Christmas shopping. I do wish there was more brands that offered a savings back.
I am in love with this app is so easy to use and who would not want to get free stuff in cash back. It's a must app it for people who like to save money
Once again I was not properly credited for two multiple items at Safeway. The Safeway receipt now lists multiple purchases of the same item in the same line, with the numeric indication of the number of items. Receipt submission does NOT get this right, despite my scanning each item purchased. I requested the missing cash back following procedure in the app, again scanning each additional item as requested and approved. Yet, even the review does not give me the credit earned. Once again, I have to go through the process of requesting the additional money owed, first going through the ridiculous routine with the unintelligent Chat bot. IBOTTA, FIX THIS RECURRING, FRUSTRATING PROBLEM!
I needed help with my account, and not being able to log in. The responses back were very quick, and explained how to fix my problem. I'm very pleased.
I filled out a simple email form (provided on the site), sent a pic of online purchase, showed pics of eligible items not credited, had the cash in my account in just a few hours.
I have been using Ibotta since May 2023 and was able to pay for our Christmas last year and due to the amazing offers, great Customer Support Team and ease of use I am on track to pay for Christmas for my famiy of 7 again this year. Any time I have had issues the CST is quick to review and respond.
I thought it was me until I read other reviews. If you have a purchase over one dollar they hassle you. They tell you the receipt is blurry and to send another. This usually happens after an offer expires so you can no longer claim it. Also if you have a larger amount owed to you they refuse to pay and give you the run around. It is not worth my time. They offer you something and then refuse to pay up when you make the purchases. DON"T WASTE YOUR TIME, IT IS FRUSTRATING DEALING WITH THESE PEOPLE!
I have received almost $3000.00 back, money that would have been sitting out there that is now in my pocket. If you have been on the fence you should really just download and try it out.
I am not just writing about one incidence but incidences throughout my many years with IBOTTA.
Everytime I have had any issues, be it my fault or otherwise, I have ALWAYS had the issues resolved promptly and to my satisfaction.
I LOVE using the Ibotta App!
It is cumbersome to search for each thing. If I could just scan the barcode and have it match purchases to items available for reimbursement it would be more effective
Hello Michael! Thank you for sharing your concerns. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your feedback is valuable, and we're using it to improve our services.
I first joined Ibotta in 2014, but didn't really use it until 2017. Scrolling through the offers, reading, and selecting, takes quite a bit of time and is pretty tedious, I have to admit. I've never been prevented from cashing out my money to Paypal, or using it to buy gift cards (I've done Walmart and Home Depot so far). Yes, some items that should qualify for an offer don't (usually a data entry error where they haven't input the specific barcode of the item you purchased. Just happened to me with Kashi cereal at Walmart. I used the help option in the app and had my credit the next day. Since that cereal would have given me the Kashi bonus, they credited me for that too.) Reading the offer wrong will absolutely result in no credit. For instance, I love Dukes mayonnaise. They recently put that on offer in Ibotta, and I was like, score! I bought one, and submitted it. It didn't show up. Reading more closely, I needed to buy two. So, I went back to the store in a few days when I needed to get some other stuff, returned the one, and bought two. This time I was credited. Easy peasy. But, you have to read and pay attention to details. And that scrolling, reading, and selecting takes time. But I'm almost to $1000 back. That's real money.
Not worth your time. Initially, I enjoyed using Ibotta and found it relatively easy and worthwhile. However, over time, the changes they have made to both the website and the app have made it totally impossible for me to access. You can no longer see either offers or your balance on the website, and they apparently have no plans to go back.
On my older iphone, I'm space-limited and am unable to download the latest version of the app (earlier versions are unavailable). I would only be able to download the app IF I changed the operating system on my phone - which I not only can't do due to space, but don't want to do just so I can use their app. Even though I explained my situation to Ibotta (I asked them to send my funds along to my PayPal since I no longer had any way to access their program), their only responses were: to ignore the circumstances, delay their response so as to deduct their non-use fees, tell me to download the app, tell me to change my operating system.
Any decent, consumer-friendly company would have a functioning website, make it possible for users to access the service via older versions of the app, be willing to understand how they have diminished access, understand the value of satisfied users, apologized and sent my credits along to PayPal. Instead, Ibotta insists on being consumer unfriendly, intransigent and seemingly more interested in imposing fees.
Stay away from Ibotta. Far away.
At the beginning I didn't know how to use it, my sister show me how and know I be saving a lot and got money back from shopping! I got my turkey almost free. Thanks Ibotta
So far I love using ibotta.Would be nice to see more brands up for bonuses.I definitely refer it to anyone wanting to try a receipt rewards app. Thanks for the rewards Ibotta.
I have enjoyed the Ibotta app, and saving money! I have just hit the 50$ club and I've only had the app for a month. Simple to manage and helps you save on every day items.
I am impressed! I'm pretty diligent about adding offers, but when I placed an online CVS order I got an email alerting me I missed something. I added it and immediately got my $5 credit. Pretty cool!
I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.
It's amazing how much money you can save and get back with Ibotta! I only wish they had this when my kids were younger because I could be really raking in the bucks! Thank you Ibotta, YOU ROCK!
I love it when you can earn money when you go shopping. Helps with your grocery bill. What's even sweeter is when ibotta puts out a bonus so you can make more money
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
Hello Marge! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!