Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
It's as easy as just sending my Sam's Club order through the Ibotta app. Then I automatically recieve percentage back each time. Even if none of my items are the particular brands listed with Ibotta.
I bought 2 items, scanned 2 items, received credit for only 1. Happens too frequently. Is frustrating.and customer service is a hassle over $.60 but it is frustrating
This app is horrible. A complete waste of time. Most credits and bonuses don't go through. I've contacted customer service 5 times and never got a reply. No customer service phone number either.
It's a really good investment to shop at your favorite stores. As well as helping me out to earn cash back or any rewards while dedicating your time to use the Ibotta app.
I love Ibotta, the deals are great. This site is so easy to navigate and I just picked up my free turkey dinner. No other site gives back to there members like Ibotta.
I love the Ibotta app! It has been so much fun saving money, but especially getting money back for all sorts of items. I love using it thru Meijer, Walmart, and Kroger stores.
Easy to get cash back! Enjoy watching my rewards increase!
It will not process my gift card. If you use this app and try to redeem for an amazon gift card it will not process the request.
Lost both bags of chicken strips due to storm and what a great deal but it was nice that the product came back I really appreciate Ibotta
Ibotta is a great way to try new products and products I never bought with discounts and cash back. A added bonus is if products are on sale at the stores too.
If it is true that it delivers cash back and bonuses. I feel happy every time I buy cash and win with Ibotta. Thank you Ibotta for being faithful, many can trust.
CS is always very helpful when I have encountered an issue which is very rare and always ending in a positive way. Thank you!
I've been using the app for 5-6 years. My experience has been incredible through the years. If I ever experience an issue, which is rarely CS always is able to help me with a satisfactory answer. There are times when I wish some offers like daily foods: milk, eggs, produce were permanent especially right now with inflation & the cost of food going up. I would also like to have a little more cushion on the bonus offers, like if I couldn't meet my goal, at least to give me a little percentage at the end (crossing fingers). I do still enjoy the app. I totally recommend the use of this if you would like to have a little extra.
Was happy to receive notice I had purchases that I could claim that had not been chosen. Sometimes you just miss them.
I downloaded the app a few weeks ago. I made a couple of small purchases and things went fine. So, a few non-parishables we use were on the app. I decided to stock up and save. I followed all of the user requirements, did not exceed purchase item limits, my accounts were linked and went through Ibotta to order from walmart.com. I only have one account (ever) with Ibotta and only on one device. My reciept was electronic and same day. My account was immediately locked to "protect my rewards". The app says that when you purchase through walmart.com that the rewards are immediate as soon as the items are rec'd, and that you'll be able to withdraw within minutes. Still, Ibotta is keeping my account locked in order to "validate". My account had already been validated with the two small purchases a week prior and through me linking all of my banking apps, etc. That isn't the reason. In the end, it's false advertising, they are billing brands for coupon use but not paying the people using the coupons, and have very poor customer service as well. If they won't pay on time, or at all, then this is equal to a scam. Users beware.
Ibotta has been so wonderful to me, if and whenever I have issues they respond in a timely manner all of the deals are great, and I love the CASH BACK most of all! Thanks IBOTTA my favorite rebate app..
This app is actually legit it is the best app I've came across that will actually help save money & gain money as well! It is a great app to use, if you don't have it you're totally missing out!
The Ibotta customer service has been exceptional. Even though I have had some issues with getting credits along the way, they have always worked with me on getting them resolved.
Ibotta let me know of an offer that would give me cash back on a recent purchase. I hadn't already selected the offer and would have lost out. Awesome!
I never got the cash back for the angel soft deal and I'm still waiting for cash back on 4 items that were delivered today.
I have tried to claim missing cash on my purchases from today and I am being told they don't show on my receipt. They clearly are on my receipt and this is extremely frustrating.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!