Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
This app is everything you will want and need. Great savings on stuff I normally will buy to unbelievable deals on items I would not have gotten. Will help you try new things that's for sure. With this code you can earn even. More money and I will too. Try this app today. My referral code is EVTIKPJ
Not only waste of time, but they make it hard for you to withdraw your credits... trying to reset my password to be able to get my money, it has been several days, and I still couldn't... it may work if you have little money, so cash out asap and get out of it
Never fall for this scam, run, run the hell away from, they say they will charge you a 399 fee if you don't use them in 6 months, well i got news for them, i will take them to the bbb and charge it back to them on any account they may use; dam shame they let the crooks stay in business,
My issue may have finally been resolved after 3 techs/customer service reps addressed the issue. The last e-mail I received gave me the instructions to resolve it.
Would be really nice if the other companies I've had to deal with could learn a thing or two from the Customer Service that Ibotta offers they always quick to respond, They are always professional. They always use their manners and they has patience and understanding They always work with me. I think I've only had 2-3 representatives not give me the cashback that I was corresponding with them about but you need to know that that's 2-3 representatives out of a good 100 because I've been using Ibotta a since September 2021. (I think) my total lifetime earnings are over $1000 -that's money,cash money that went to my paypal. At first whenever you submit a withdrawal it might take a day or two, but after you've been with them for a long time, it's instant! No sooner than you click the withdrawal button,money is in your account. It doesn't start out like that, after a while that's how it goes. And it always deposits. There's never been not one time that I submitted for a withdrawal and didn't receive it. It's always been there. There's been times that they probably shouldn't have gave me cashback for the items I purchased, but they did anyways so that's why I make sure I tell everybody and anybody that I listen that Ibotta is the way to go. I honestly a lot of shopping I do off of it has a special place in my heart.
Haha I see so many people. There are so many people whining about Ibotta unjustly deactivating their account or not letting withdraw their earnings.
When I have never had to contact customer service once in 2 years but I am reguarly scamming the by submitting receipts on my multiple different phones that I have bought just for the purpose of stealing from these apps and then I just do returns on an industrial scale!
I was missing cash back from a recent purchase. The is was quickly resolved and the amount was updated.
It is such a nice perk to get money back on items I use regularly and on those I want to give a test run.
I got to give this crappy company a 1 star would be nice if I could give a negative 1 star... my account got deactivated for no reason and I have a balance left on there which is about 70 dollars and I can't access it it's a shame companies take advantage of people and rip them off and take there hard earned money and customer service is horrible it takes them 5 days to respond back to your ticket and when they do they make no sense... I spent alot of money on things trying earn a balance then they go ahead and deactivate my account and basically take my hard earned balance screw you Ibotta! I will somehow get my balance that you took from me...
Love getting cash back on most purchases. Makes me love shopping.
Scammed my 80 year old mother into thinking she would get a free thanksgiving dinner. I purchased the goods from Walmart with the understanding that I would receive a rebate. No rebate, no customer service, no good. I ended up just paying for the thanksgiving meal and telling my mom it was free. Shame on Ibotta AND Walmart for this deceptive holiday scheme during covid.
Overall I love using Ibotta but tonight I showed proof of buying brachs candy and didn't get credit for it and instead of going through the list of items that give $$back why not just let us scan the receipt and the credits are picked up automatically
I was missing an offer that was on my Walmart receipt from my connected account and after I sent a picture of the receipt in they indicated it was not the correct thing but that was because Walmart did not have the product name as well as the UPC number on the receipt. Ibotta took care of it and I got my $3 back. Very pleased with the customer service
They missed an offer with an in store purchase at Walmart and I sent a message to the help desk which was answered within 2 hours and the matter was corrected in an absolutely wonderful, efficient way. Gabriel A. Was a wonderful customer service representative.
Again, the cash back is missing on multiples of the same item. I purchased 2 Tate's bake shop chocolate chip cookies, but received cash back for only one. The receipt clearly shows 2@ Tate's, but I only received credit for one. I scanned the barcode, but still only received the cash back for one. You do this every time I purchase multiples from Albertsons. The receipt also shows the total number of items purchased, so I don't understand why I have to go through this every time.
I have used the app since March 14th and have filed 6 complaints. I don't want to type it all out, but the last straw was asking them to fix whatever was stopping me from sending my money to my PayPal account and they responded by closing my account and taking my money and there is no one to talk to to fix it. I can't believe they can get away with this
They say that you can withdraw your money then when you do the withdrawal they say they are being very careful with your money so contact IBOTTA to get your money. Then you have to go thru this maze of BS to figure out how to get your money, it is impossible to get anything answered or resolved. Customer Support Sucks. Stay away from this site if you value your time.
I've been using the app for approximately 2 weeks and have already saved almost $60 bucks. This includes 2 referrals.
Had Ibotta years ago, it was okay but never had my brands. Decided to reinstall; horrible! Have found several things to redeem only to have problems submitting receipts!
This is the second time I have had an offer and it did not appear when I redeemed my receipt. Today, I purchased the Hose Ole taquitos and it clearly shows on my receipt, and yet I did not get the credit of $1.00 for it, so I submitted my receipt a second time and was prepared to show the receipt, but also the barcode, to confirm that it was a qualified purchase. Feel like Ibotta tries to cheat me out of qualified purchases.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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